- Report: #906211
Report - Rebuttal - Arbitrate
Complaint Review: mattress1one
mattress1onerinehart rd sanford, Florida United States of America
mattress1one Terrible Products / Subpar Customer Service sanford, Florida
*Author of original report: Thanks for the Reply
*UPDATE Employee: Warranty
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Now, 9 months later, I am left with a saggy mattress that kills my hips. For a fee they will send someone with a weighted piece of string to measure the impressions. If not greater than 1-1/2" there is nothing they will do. "some mattresses just sag like that" is what i was told. REALLY?!?!?!
For $1800.00 one would think it "shouldn't" sag like that! If the impression fits their criteria, they will replace the mattress for a delivery fee. ?!?!?!?!??!!
I spent alot of money at this store. I was told how great their products are. I have been more than nice about both situations that presented...and got nothing but an empty wallet.
I called Corporate today and spoke to Matthew. He was gracious enough to waive the inspection fee if I did it myself and emailed him photos. Imagine That!!! When I questioned the waiver, he started to get a bit rude with me.
I think I have spent enough money with this company to warrant some better customer service and no more fees for their defective, factory blemished being sold as Firsts inventory!
This report was posted on Ripoff Report on 07/03/2012 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/mattress1one/sanford-Florida-32771/mattress1one-Terrible-Products-Subpar-Customer-Service-sanford-Florida-906211. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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