Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to MTN Matchmaking for its full commitment to quality customer service.

Ripoff Report's discussions with MTN Matchmaking Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. MTN Matchmaking listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

The owner of MTN Matchmaking, Maureen Tara Nelson has been successfully matching singles since 2001. She has over 1000 success stories of which clients have gotten married, moved in with one another or became a committed relationship with each other and have taken themselves off the market. MTN Matchmaking is Long Island’s #1 Matchmaking Service and they work with 2000 of the finest singles on Long Island and Manhattan.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "MTN Matchmaking Inc. worked with me to make me happy and a more positive person. Thank you Maureen Tara Nelson.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Maureen Tara Nelson during an onsite inspection held by a third-party verification company with no biases towards MTN Matchmaking.

MTN Matchmaking is a matchmaking service that is dedicated to helping people find a healthy and lasting relationship. Maureen Tara Nelson stated the following about her company, "We have a very thorough screening process we are not for everyone. And I can’t accept everyone because if I did I would be like the other companies that have been out there that have all gone out of business for doing the wrong thing. My model is to do a criminal felony background check in every state on all of my clients. Then as the owner, they come to me and meet with me personally and I give them a free consultation because I need to make sure that I think I can help them. The screening process when I meet with them I make sure that everyone is a nice decent, quality, positive person, emotionally stable. I am an executive level certified matchmaker and there are only a few of us in the country."

Leads for MTN Matchmaking are primarily obtained through television appearances on NBC, CBS, HBO, and A&E. Additionally, they advertise through print, commercials, and social media. Ms. Nelson proceeded to explain the sales and services process for her clients, "What a client can expect is a free consultation where I go through the screening process with them. Then they come in and I have to get to know their personality to the point that I am matching them with 3 parts of compatibility. This is my own private method I do it by hand I don't do it by a computer algorithm. On the interview, they will know about the screening process and how I do the matching by 3 parts of compatibility. They also have homework to do before they come in they have to think about what their 5 best qualities are. Then they have to think of what the 5 must haves are for the man or woman. They are also asked to wear something nice because if they like the program I will take their photo. So, I meet with them for an hour but the longest interview I have had was 4 hours because sometimes. I do a tiny personality test at my home office. Everyone leaves here with a packet that goes over all the information of what we go over here. They get a welcome letter, they get a letter on what to expect as a client and the most important thing is a list of do’s and don't s in dating. Then once they tell me Yes I love the program then we go over the different program. I have 5 programs for them to choose from ranging in price from $995 up to a celebrity program as well. If a person is celebrity lives here on Long Island my prices are $6500 which may seem like a lot to a person who is an accountant let's say but they won't pay that unless they are a celebrity. And then I go into how it works. If a person is compatible in 3 ways as well as having the 5 must-haves they will get an email on Tuesday evenings with the person's photo and a little bio about them and their only job is to say yes or no."



CUSTOMER CARE & COMPLAINT RESOLUTION – MTN MATCHMAKING

MTN Matchmaking was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Nelson explained that there are no guarantees in the matchmaking world. She additionally stated, "I will always do my best I will match you appropriately and make sure they have your 5 must haves but there are things I do not have control over. I do not have control over if a woman or man say yes to each other. I don't have control over if you go out on a date with a man and you are very nasty to the wait staff. Those are on you and those are the ones that complain. I bring them back to the point of what it was like to date without Maureen? So with people, there are times that they come in and they are unhappy. If they tell me about it soon I can fix it but there are some people that they came in acting positively and they were not. I can’t help people like that. If they are patient, open-minded, and positive I can help them."

When asked to comment on complaints posted on Ripoff Report's website Ms. Nelson expressed that the comments made were false and didn't align with her business model. Ms. Nelson stated the follow to assure future and current clients, "I am an executive level certified matchmaker and there are only a few of us in the country and that is through the Institute of Matchmaking. Then they will see every year we win Dan’s papers which is primarily Suffolk county here on Long Island for best dating service. What they factor in is Match.com and every kind of dating service out there. These awards are people that vote in. I am up against Tinder and all those swipe apps. For Nassau and Suffolk county combined there is the biggest award for every business owner. I think there are 3000 categories of businesses. What they do is they pick the top 3 that people vote in for. Every year I have come in the top 3. We were just notified this year that we came in first place. We are super excited because that is huge! I have citations from controllers on long island...the politicians...the county clerks. They can't be bought off and these are people in the community that have said hey there is a matchmaker here on Long Island who goes above and beyond for her clients and has given me awards. I have an A+ rating with the BBB. I am also a certified wedding officiant."

MTN Matchmaking is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Ms. Nelson stated the following, "I am honored because I couldn’t love what I do more. I am very blessed with what I do and with your program, you are giving me a chance to speak from my heart about what I do for my clients. Those few in owning my business for 12 years is a great record in the scheme of things but it is still too many for me. I work hard to make my clients happy and successful because our clients are family to us. I think that you are going to be able to be my voice and say we know this person and she only have love in her heart. I know that every day I do everything that I can do for my clients. So I don't know of anything more I could do for my clients. I love what I do. I hope that I am honored that you have this so that you can help me spread that positivity.



MTN MATCHMAKING – STATEMENT FROM THE OFFICE MANAGER – GERRY FINLAN

" I have been working at MTN Matchmaking for 12 years as the manager of the Melville, Long Island Office and the owner, Maureen Tara Nelson, is devoted to making her clients successful. She works tirelessly to make sure her service is the best, has the best results and only accepts the best singles. Her life is her children, and her business. You will never find an owner of a Matchmaking Service work harder for her clients than Maureen.





STATED IMPROVEMENTS FROM MTN MATCHMAKING

MTN Matchmaking Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, MTN Matchmaking Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with CEO Maureen Tara Nelson Ripoff Report is convinced that MTN Matchmaking Inc. is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that MTN Matchmaking meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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