- Report: #1118454
Report - Rebuttal - Arbitrate
Complaint Review: Mavis Tire Schenectady
Mavis Tire Schenectady1598 State Street Schenectady, New York USA
Mavis Discount Tire Schenectady inept to do oil change, cannot install wheel bearings right, bad service Schenectady New York
*Author of original report: Already called and got horrible treatment
*REBUTTAL Owner of company: Let Us Make It Right!
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Brought car for an oil change and only later found out from other repair shop that Mavis overtightened drain plug and stripped thread in drain hole. Rethreading drain hole cost me 110$. Mavis would have used a self-tapping plug that would not have lasted as long and would have required replacing the oil pan. I asked for a reimbursement, which they denied. They insist that they want to inspect what the other repair shop did. That is a fair request, but I am convinced that they will not only do more damage to my car, but will also not reimburse me in the end.
Had to come in four times to get wheel bearings redone. They intentionally ignored the mounting instructions and used a much higher torque ruining the bearing. They did that three times!!
Brought in car to have axle replaced, they installed wrong axle. Only found out about this after a different repair shop noticed it. Wrong axle would have damaged parts of engine leading to catastrophic failure.
Aside from that, their attitude is horrible. They let customers wait forever, never call when they promised to do, are never done when they promised to be done, and make you drop the car off at 8 in the morning just so that they can get to it at five in the afternoon.
Avoid at all cost. Not worth the few bucks that you save there!
This report was posted on Ripoff Report on 01/25/2014 03:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mavis-Tire-Schenectady/Schenectady-New-York-12305/Mavis-Discount-Tire-Schenectady-inept-to-do-oil-change-cannot-install-wheel-bearings-rig-1118454. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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