• Report: #1145540

Complaint Review: Maxwell Ford

  • Submitted: Sat, May 10, 2014
  • Updated: Sat, May 10, 2014

  • Reported By: exFORDfan — Austin Texas
Maxwell Ford
5000 south ih 35 austin, Texas USA

Maxwell Ford worst bunch of liars EVER austin Texas

*Author of original report: Love how they pick and choose what they will respond to

*Author of original report: Standard response of a pathetic attempt to save face

*Consumer Comment: Comments & Question

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Myself like others were drawn in by a special I saw on their website...I emailed Internet sales and went as far as submitting my credit app online prior to going in to ensure there wouldn't be any issues. I get there and test drive the truck and LOVE it! At this point I know I am going to have to give up $1500 of the discount due to the fact that I was not trading a car in. I knew this amount cause it clearly stated on their company website that there was a $1500 rebate for trading a car in and the standard fine print said NOTHING but info on the age and who owned and when you owned the trade in and bla bla bla....BUT nothing that stated that not trading a car in would result in you losing an additional 2500 that no one, not even the joke of a general sales manager could explain.

Moving on...my sales guys then informs me of a truck that would drive and ride the same but would be missing some of the perks on the inside. I agree cause I was trying to get a payment under $600 a month. So he shows me a truck that is locked in a sea of other trucks. So I take his word. MISTAKE NUMBER 1.

So we go back in and he says fiance will be ready for me in 30 mins...almost 2 hours go by. I finally sit down to start signing my life away and one of the first things I have to sign is something called a payment menu. They don't give you a copy to take with you...the reason being is this is were they make up any money they took off the car. The finance guy starts off telling that the bank approved me as long as I take out gap ins and a $2500 extended warranty.

Sounded odd to me but at this hour I am unable to call the bank to verify this. Then goes over the FOUR different payment options. Here's the thing...there are actually FIVE. The fifth one being the one that screws them out of sticking a bunch of money on the back end to make up for any discount they promised you. I took a picture of mine. if you would like to know how they screw you and would like to see this payment menu...get in touch with me.  So MISTAKE NUMBER 2. I trust in what this joker was telling me.

I leave and I only live a few mins from the dealership. The next day is the first time I actually get to see how the truck drives and I realize it drives nothing like I was told it would. I call my sales person and he proceeds to tell me that the other truck I was looking at cost 15000 more and why would I think it would drive the same. First off...the msrp of the 2 trucks are only off by less then 3000. I make an appt to come in the next morning.

I then proceed to call the credit union that approved my loan and am almost laughed off the phone at the notion they required anything to issue the loan. Now I am pissed and call back my sales person and of course...he's just sales. So the next morning I go in and ask for the Finance Manager and sit down and tell him that I am not happy about being lied to about both the way my truck would ride and the 3000 lie about what the bank required. I have to say this is were any normal human being in any sort of sales driven field would have had the smarts to try and make the customer happy. NOPE not this waste of a person. at no point has anyone ever said that they were sorry.

Not about the lie about my bank...not about the fact that even though they were refunding the 3000 it did nothing to lower my payment back to what it should have been. Which btw I am currently stuck with a payment 50 bucks higher now . That's almost 5000 more in payments over the life of the loan. Means nothing to them. At one point the finance manager says "what, you want out of your deal or something" I say yes. He then leaves to go get what I thought was the general manager...turns out that complete waste of a person was just the sales manager. UGH!!! Dude tap dances on my last nerve cause he doesn't have an answer for anything. You would think as the sales manager he would know off the top of his head where every cents of any special that was posted on the companies website would come from, was attached to ect. Not this winner.

I leave and after talking to multiple other dealership who were all shocked at what they were hearing and the first thing everything single one of them says is "THAT'S AGAINST THE LAW" So I decided I will take them up on their offer to get out of this deal. I call back and wouldn't you know it they aren't going to let me out. I again ask for the GENERAL MANAGER and who calls me back...the little P.O.S. General Sales Manager who again has never bothered to say they were sorry about anything. Never giving a second thought to customer service and says he has a signed contract. and to contact my lender. Hmmm....did the bank cause this...no. Did I cause this...no. Just the liars at MAXWELL FORD. Ford corp was shocked he hear about this....as will be the The Office of Consumer Credit Commissioner. Can't wait to show them the payment menu. I have already been able to locate other victims. Shop (((competitor's name redacted))). They know Honesty!


This report was posted on Ripoff Report on 05/10/2014 03:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Maxwell-Ford/austin-Texas-78745/Maxwell-Ford-worst-bunch-of-liars-EVER-austin-Texas-1145540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Love how they pick and choose what they will respond to

AUTHOR: exFORDfan - ()

Love how you didn't touch on the whole Web special thing...If you go to yelp you can see they seem to have a big issue with honoring Web specials. If you search other reviews you can see that the General Sales Manager seems to have issues with even honoring his own deals that he even has the customer sign showing that they are agreeing to it. It's not just me.

But I am more then happy to rehash old issues of a dealership acting like some fly by night dealership. When they're ready to act like a dealership that sincerely cares for their customers I will be ready and willing to find a common ground and put this whole thing behind me.

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#2 Author of original report

Standard response of a pathetic attempt to save face

AUTHOR: exFORDfan - ()

I would have expected nothing less from this dealership. The problem with lies is they just keep getting bigger. 

First off I openly say that my first mistake was trusting my sales person and not test driving the truck. So instead of continuing to try and insult me why wouldn't you attempt to make a customer happy? Passing this off as buyers remorse is always your go to response. Instead of acting like you actually earned the Presidential award From 2011 btw and putting the customer first. You decided that customer service was no longer number one for Maxwell Ford. Instead you were going to hide behind the fact you have a signed contract. That you have failed to even honor completely. Funny how that works. BED LINER STILL NOT PUT IN AND BOUGHT THE TRUCK LAST MONDAY ON MAY 6TH.

Second yes I have proof beyond what i clearly state in my org post that I was told that the bank required the 2 additional add ons. You will be made aware of that in due time. It's one thing to point the finger at me and call me stupid...let's see how you respond to 20 people all claiming the same thing or maybe 100. Your practice of using a 4 box payment menu while not against the law is frowned on by everyone else in the business.  

Regardless of any of that...you failed at the most basic of customer service rules. Blaming the customer. You failed to even try to fix this. You failed to show that you care about anything other then getting that contract signed. Plus all anyone has to do is search your reviews and it proves you have a pattern of deceit and lies and fail to live up to the that Presidential Award from 3 years ago that your still clinging to. 

Not once has anyone bothered to even say they were sorry for the misunderstanding or offer a way to move past it. What kind of service industry company fails at such a basic thing. One that knows what they are doing is wrong. It's like when you confront a pathological liar and they blow up at you verse admitting they are wrong. 

Even if this was buyers remorse as you claim...does a customer who just bought a $40000 truck from you not deserve the time and effort for you to do whatever you could possibly do within your legal means to make sure they love their new ford?!?

Apparently not. If you like I can post the payment menu on here and we can see what the public thinks about it? Cause after all it will be 7 men and women who decide that in the end if someone from Maxwell Ford doesn't wake and realize they are basically telling a person that just spent $40000 to stop crying about it. LOL...funny...that last part. The only reason we're at this point is because after 3 days of lies I blew up calling the joke of a General Sales Manager every name in the book demanding my contract be honored by installing the bed liner along 5 warranty issues I wanted fixed. Again...back to the pathological liar confrontation. Decides that they best line of action to cancel an appt that had just been set up to have the bed liner installed but wasn't even man enough to tell me himself. Instead makes the poor sales guy...The only one trying to get this moved forward to tell me. 

So forgive me if I am a little hot headed. Again...not one person has made the slightest attempt at working through this. Man up. FIX THIS! You think consumers like see response like what you posted on here. LOL Hell no. Makes them wonder how they might be treated in the event something during OUR car buying experience shouldn't go exactly how YOU want it to go.

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#3 Consumer Comment

Comments & Question

AUTHOR: coast - ()

Your failure to take the vehicle for a test drive was a major blunder. Your dissatisfaction with the monthly payments is a case of buyer’s remorse.

Can you prove the dealer told you the extended warranty was required to obtain the loan?

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