• Report: #1094852

Complaint Review: Maytag

  • Submitted: Sat, October 26, 2013
  • Updated: Sat, October 26, 2013

  • Reported By: Ken — Ventura California
Maytag
553 Benson Road Benton Harbor, MI 49022 Benton Harbor, Michigan USA

Maytag Made by Whirlpool Defective Washers. Bearing, Tub and two part tub housing Benton Harbor Michigan

*UPDATE Employee: Maytag Cares

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Bought the washer for $1200 new in the summer of 2011. Within two months it made a very loud noise while in spin cycle and finally stopped working. It was repaired under warranty and worked fine for about 9 more months. It failed again in the summer of 2012. By now the 1 year warranty had just passed and again the bearing, tub and two part housing had failed. Same issue as before. Maytag refused to fix it and we paid in excess of $500 to "fix it right this time". It failed again last month (Sept 2013). 

The repair person that checked this last time said they washers have this issue and now the tub is covered under an extended warranty but not the other parts needed and not labor. Cost to fix: $700. 

I have called Maytag and am VERY dissapointed as they just do not care. This washer is made by whirlpool. 

Maytag 4000 series front loader. 


This report was posted on Ripoff Report on 10/26/2013 05:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Maytag/Benton-Harbor-Michigan-49022/Maytag-Made-by-Whirlpool-Defective-Washers-Bearing-Tub-and-two-part-tub-housing-Benton-1094852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Maytag Cares

AUTHOR: Maytag Cares - ()

Hello Ken. My name is Ashley and I am a representative of Maytag. We sincerely apologize for the frustrations you have experienced with your washer and we would like to take the time to look into this matter further for you. Please email us directly at Maytag.Digital@Maytag.com and include your name, phone number, address, and the complete model and serial number for your unit. Please also include this reference number: 64263. We are looking forward to hearing from you. Sincerely, Ashley

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