- Report: #1112637
Report - Rebuttal - Arbitrate
Complaint Review: Mazda of Ridgeland
Mazda of Ridgeland1860 E County Line Rd Ridgeland, Mississippi USA
Mazda of Ridgeland Terrible Service and Car Product Ridgeland Mississippi
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We are at a phase of repairing our credit after recovering from financial hardships and this was part of the reason we chose Mazda of Ridgeland. They have lenders that have a 2nd chance loan acceptance. When we got there, we were working with Danielle who had been processing a loan application online for my fiance and had worked a deal out prior to arriving. It was a bait and switch because when we got there the deal was not what they had discussed. In addition, the monthly payments were over $400 which is what I paid for my BMW and they asked for double the down payment than that which was worked out before we got there. The interest on the car was supposed to be roughly 25% but when they apply that to their "formula" it came out to be about 75% interest to the cost of the car. (Car around $13k, interest was around $9k).
We wanted to think about it instead of jumping into a contract and see if we could find any better options in a deal and a car. We had left a holding deposit when we left, so that they would not sell the car. We handed them cash, they wrote us a check when we went back to pick it up, costing check cashing fees and losing a few dollars. Before they would return the money, I was asked to sit down with the Finance Manager who appeared very irratated that we weren't going through with the deal.
With poor options/selections at surrounding dealerships,we were asking them if they could work us out a deal we were more comfortable with. They wouldn't budge on the down payment but lowered the interest rate a little and we returned to this dealership because we needed a car fairly quickly. We moved forward on the deal with a replacement Finance Manager, Ross, who is far more pleasant to work with. We ran into issues dealing with Danielle. She appears to be friendly and enthusiastically working for you.
Once she has your deal, her authentic behavior begins to surface. She is the owner's God Daughter so maybe she is too comfortable, I don't know. They want a list of all contact info on 7 References that they can contact in case you don't make your payment, they can harass your family and friends to find you. Weird thing is, the engine has a kill switch and GPS locator so if you do not make your payment and they repo, they can find the car (you have to sign authorization during the contract phase so they can do this). When she had asked for the references to be scanned over to her, we had been busy getting settled here after a move, and I have an infant, and my fiance was working 2 jobs. I guess she had been sending me texts to get it to her, but I left my phone charger at my family's house and my phone was dead for a couple days. I got it charged and received several unprofessional, threatening, and disrespectful messages. She was threatening to repo the car if she didn't get the reference letter when she said. She had later lost my fiance's financial information by mishandling his paperwork, and wanted new copies after the deal had already been completed (who knows where his info is floating around now), and begin with the messages again. She started threatening to take the car back again if we didn't get her new copies within hours of her messaging us, but we had let her know we were not home and would get it to her when we returned and told us that we had to do it immediately and we didn't have an option basically to jump when she said so.
In addition, she lacked authority to repo the car under these terms, and her behavior was uncalled for since the mistake was her own. I only deal with Ross when I call now because I am not happy to work with someone who I gave our money to, and is so disrespecful. The reason we had to still deal with them is because once we were in the car and begin to notice things not working correctly. Broken visor, passanger window doesn't go down, lock button doesn't always lock doors which isn't safe when it counts, chips in the front window, and even worse, we have already had to have the car in their service department twice because 3 parts have already needed to be replaced. First, the car shut down because the switch board malfunctioned and disabled our car, battery had to be replaced, spark plug was cracked and they had to replace an engine coil.
They felt no responsibility to cover the costs because the car was pre-owned, but should have gone through a Certification process to be approved and running properly before being put on the lot to be sold. They told us the extended warranty doesn't cover the cost and it's our fault because we bought the car used. We just had to spend another $440 to replace parts, and did I mention we have only had the car for 3 months?!? I wish we had more time before we had purchased to do so more thouroughly, and we probably would have never made this horrible deal with this lemon of a car, it has only been inconvenient and more of a headache. Please take your time and think it through before you buy from this dealership, you may regret it like we do.
This report was posted on Ripoff Report on 01/03/2014 11:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mazda-of-Ridgeland/Ridgeland-Mississippi-39157/Mazda-of-Ridgeland-Terrible-Service-and-Car-Product-Ridgeland-Mississippi-1112637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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