- Report: #1083025
Report - Rebuttal - Arbitrate
Complaint Review: MBMI Metal Buildings
MBMI Metal Buildings955 NW 17th Ave Delray Beach, Florida USA
MBMI Metal Buildings MBMI Steel Buildings MBMI - Fees, Incompetent Engineering, Lies about Price and Inclusions Delray Beach Florida
*Author of original report: Update to MBMI Complaint
*REBUTTAL Owner of company: Response to Noah
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Our company agreed to purchase a 5000 sqft metal buidling from MBMI. Before signing the contract and writing the first check, they were pushy, but very friendly and helpful. The situation went downhill in a hurry.
We were promised full "stamped engineered drawings" built to our needs at no extra charge. This couldn't have been further from the truth. They called our county required soils report "excessive and unnecessary" and charged us $1000+ fees for designing around our soil. They charged us thousands more because our ground sloped by 1 degree off of level which they said was "extremely rare".
Their plans are not to drawn to scale and hence not even worth the paper they are printed on as you can't get a commercial building permit with just arbitrary dimensioned drawings. They wanted another $1000+ for anything to scale. It took them months to finally get us foundation drawings and we are still waiting for them to get us stamped building drawings so we can get a building permit.
During this time, they sent us another fee for $2000+ stating that the price of steel went up. The salesman Burt flat out lied when he told us....
Based on your situation, he is going to make a bold move and get the factory to honor the prices we have if we can do business prior to any steel increases.
Our contract had a price of $39,xxx. After it was signed and the salesman agreed, the fees started. We are now well over $45,000 between engineering fees, plan fees, steel increase fees, etc, etc, etc.
I talked to their general manager (Brian) today asking them to remove these fees and honor their agreement and reminding them of all the previous broken promises. He resorted to blaming all of the problems on our company, name calling, and even cursing at me. It was extremely unprofessional and surprising given the professionalism and benefit of the doubt I have given them through this process.
Despite clear statements to the contrary on their website, MBMI has no engineering department. All their engineering is contracted out and as far as I have found, their is not a single person with an engineering degree that works at the company. They made engineering claims and promises they didn't have a clue about and when proved wrong, said I didn't know what I was talking about and called us "silly." This was downright insulting and I do have a B.S. in mechanical engineering.
I would highly recommend staying away from MBMI Metal Buildings altogether.
This report was posted on Ripoff Report on 09/09/2013 02:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/MBMI-Metal-Buildings/Delray-Beach-Florida-33445/MBMI-Metal-Buildings-MBMI-Steel-Buildings-MBMI-Fees-Incompetent-Engineering-Lies-abou-1083025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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