- Report: #1100591
Report - Rebuttal - Arbitrate
Complaint Review: McBrine Luggage
McBrine Luggage2789 Broadway Suite XM0140 Buffalo, New York USA
McBrine Luggage eyespy McBrine Luggage Poor Quality and Poor Customer Service Buffalo New York
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McBrine Luggage (AKA eyespy)
On a McBrine briefcase, I noticed small cracks in the plate where the latches pop up shortly after purchase. Since the cracks were symmetrical, I believed that they were part of the design. At one year, the plate over that latches started to peel back due the latches popping up and striking them.
I contacted Howard at McBrine Luggage (AKA eyespy) inquiring about the warranty. After sending pictures, I was told that they would send me a replacement latch mechanism. I have sent a couple of follow up emails and phone messages with no response. Consequently, at eight weeks of waiting I am filing this review.
My expectation of these products is that they should last at least five years. Replacing them at one year is a rip-off.
This report was posted on Ripoff Report on 11/19/2013 09:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/McBrine-Luggage-/Buffalo-New-York-14227/McBrine-Luggage-eyespy-McBrine-Luggage-Poor-Quality-and-Poor-Customer-Service-Buffalo-Ne-1100591. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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