- Report: #1099688
Report - Rebuttal - Arbitrate
Complaint Review: McDonald’s Store # 20390 In the vista Manager: Tamara Wilson Store Manager: Jamie Felder
McDonald’s Store # 20390 In the vista Manager: Tamara Wilson Store Manager: Jamie Felder434 Gervais St Columbia SC 29201 Columbia , South Carolina USA
McDonald’s Store # 20390 In the vista Manager: Tamara Wilson Store Manager: Jamie Felder defamation of character, embarrassed me in front of my family and the public, verbally assaulted, Bad service Columbia South Carolina
*Consumer Comment: Hey Benjamin
*Consumer Comment: The only one coming off as an idiot...
*Author of original report: preposterous
*Consumer Comment: I have a good idea
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I regularly have visited the McDonalds store #20390 on 434 Gervais Street in the vista area in the past two years since moving to Columbia SC. Most of the drive through employees are familiar with me because they like to talk to my son. I have only continued to go back to this restraint until now due to the fact that I have a three year old who likes there chicken nuggets. Needless to say I will not be going there anymore. When I have visited this store I have always used the drive through due to the amount of time that it is supposed to take to get your order.
Every single time I go there they always either get my order wrong and or have something from my order missing when I get my order. On November 15, 2013 at 1:29 PM I Ordered my food plus my sons 20 piece chicken nuggets the same order I always order. I peaked in the bag and proceeded to drive off to go and bring my wife her lunch on her lunch break. After bringing my wife her food I noticed there was a box of nuggets missing so I drove back to the McDonalds to ask for the product I was missing that I paid for. When I drove through the drive through the same people that took my order were there.
I told the lady in the first window what had happened and she told me to go to the next window. The young black man in the second window tried to hand me a bag with a burger in it and said have a great day. I told him I did not order this but had something missing off my order. He then asked with a slanted approach and a ghetto attitude who did you talks to? I told him I had talked to the lady in the drive through. He then said well give me your receipt so I did. He told me to pull forward as they always do.
A minute or so later he came to my car and the first thing he said in a threatening manner was we are going to put you in jail if you come back here trying to steal food. I questioned him about what he was talking about and he said this receipt is for Garners ferry road location and threw the receipt in my car. This was a mistake I told him and showed him the proper receipt. I then asked to speak with his manager and he argued with me for five minutes about how he would bring me the food. I told him it was not about the food it was about the way he had handled the situation and the fact that he was acting this way in front of my family to me.
He did not come back with a manager so I walked inside and asked who the manager was. I was told tam was. I walked to the front of the register and heard a manager in the drive through saying they’ll get it when they get it and ill be there when I am there in a ghetto state. I raised my voice and told her I would like to speak with her now that I knew who she was talking about because she was pointing at my car while she said it. I told her it was unacceptable and that I wanted help.
As soon as I pulled my receipt out she yelled the same thing the young black man had said and told me to leave. It was extremely unprofessional and I feel there is no accountability for the staff at this location. Any time I have had a issue in the past The Store manager had tried to fix It with free food and never took the time to fix the issue at hand the service. I would like for the store to issue an apology for the service I was treated with and I would like a refund for the food I never received. I have tried several times to contact the store manager and the assistant manager I have had issues with and I have not received a response. The name of the store manager is Jamie Felder. The assistant manager’s name is Tamara Wilson also known as Tam.
This report was posted on Ripoff Report on 11/15/2013 06:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/McDonalds-Store-20390-In-the-vista-Manager-Tamara-Wilson-Store-Manager-Jamie-Felder/Columbia-South-Carolina-29201/McDonalds-Store-20390-In-the-vista-Manager-Tamara-Wilson-Store-Manager-Jamie-Fe-1099688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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