• Report: #13541

Complaint Review: mci WORLDCOM WIRELESS, INC.

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  • Submitted: Thu, February 07, 2002
  • Updated: Thu, February 07, 2002

  • Reported By:HARRISBURG PA
mci WORLDCOM WIRELESS, INC.
P.O. BOX 5211 NEW YORK CITY, NEW YORK U.S.A.

IT IS IMPOSSIBLE TO GET RIPOFF MCI WORLDCOM CUSTOMER SERVICE TO ANSWER IN WRITING

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I GOT AN INTERNET OFFER PHONE FROM A VENDOR IN JULY 2001. IT WAS SUPPOSED TO BE SERVICED BY WORLDCOM.

THE SERVICE COULD NOT BE MADE TO WORK IN MY AREA.

I ASKED WORLDCOM WHAT TO DO. THEY SAID RETURN THE PHONE TO THE VENDOR.

I DID AND ASKED THE VENDOR TO CANCEL SERVICE.

NO WORD FROM VENDOR OR WORLDCOM UNTIL 4 MONTHS LATER A BILL ARRIVES IN NOVEMBER 2001.

I WRITE WORLDCOM THE DETAILS AND ASK THAT THE BILL BE WITHDRAWN.

NO ANSWER EXCPET A REQUEST FOR THE "UPS OR POSTAL ROUTING NUMBERS".

THERE WERE NONE BECAUSE THEY DIRECTED THE STUFF TO BE SENT TO THE VENDOR AND I SENT THEM FIRST CLASS MAIL AND THEY WERE NO RETURNED.

I GET MORE BILLS FOR SERVICE.

I CALL CUSTOMER SERVICE.

THEY WILL LOOK INTO.

MORE BILLS.

I CALL COLLECTIONS.

THEY WILL LOOK INTO IT AND POST A NOTE IN THE COMPUTER ABOUT THE DISPUTE.

MORE BILLS.

I SPEAK TO A SUPERVISOR WHO SAYS TO FAX HIM THE MATERIALS AND HE WILL FIX IT.

HE SAYS THERE IS NOTHING IN THE COMPUTER ABOUT THE DISPUTE.

I FAX THE STUFF IN JANUARY 2002.

MORE BILLS AND A CALL TO ME A WORK NO LESS.

I REFUSE TO SPEAK TO THEM AND TELL THEM IF THIS GOES ON I WILL HAVE TO SUE BECAUSE TRYING TO TALK TO THEM OR WRITE TO THEM JUST DOES NOT SEEM TO WORK.

I CALL CUSTOMER SERVICE.

THE FOLKS HAVE NO RECORD IN THE COMPUTER OF MY CALL AND FAX WITH THE SUPERVISOR, WHO I LEARN WAS IN THE CHICAGO ANSWER AREAS (I AM IN PA) AND THAT I AM NOW SPEAKING WITH NY CITY.

NYC ASKS THAT I FAX TO HER WITH A PHONE NUMBER FOR HER TO CALL BACK TO CONFIRM RECEIPT OF THE FAX.

I DO AND GET NO CALL BACK.

SO, NOW, I AM STILL POSTING ACCRUALS FOR SERVICES I CANNOT RECIEVE ON A PHONE THAT NEVER WORKED FROM A COMPANY THAT WILL NOT RESPONSE.

DO YOU ALL HEAR THAT SMOTHERS BROTHERS SONG IN THE BACKGROUND ABOUT THE MOBIUS STRIP RIDE IN THE BOSTON SUBWAY.

SO I HAVE BEEN TELLING WORLDCOM CUSTOMER SERVICE PEOPLE - HOW CAN I TRUST YOU TO DEAL WITH ANYTHING WHEN YOU NEVER DO WHAT YOU SAY YOU WILL DO AND YOU NEVER ANSWER OR RESOLVE MY COMPLAINT.

DO I HAVE TO GO TO THE FCC OR COURT FOR SOMETHING THIS SIMPLE?

LET ME KNOW YOUR EXPERIENCE AND THOUGHTS!



This report was posted on Ripoff Report on 02/07/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/mci-WORLDCOM-WIRELESS-INC/NEW-YORK-CITY-NEW-YORK-10087-5211/IT-IS-IMPOSSIBLE-TO-GET-RIPOFF-MCI-WORLDCOM-CUSTOMER-SERVICE-TO-ANSWER-IN-WRITING-13541. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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