• Report: #1127805

Complaint Review: MDG

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  • Submitted: Mon, March 03, 2014
  • Updated: Mon, March 03, 2014

  • Reported By: MDGVictim1 — BURLINGTON Ontario
MDG
2940 Bristol Cir, Oakville, , Ontario Canada

MDG OVERCHARGING MY BANK ACCOUNT Ontario Canada

*REBUTTAL Individual responds: My advice to you

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Terrible experience. I have been with MDG for a few years and fully trusted them (my stupidity) . I was told that one of the items I had financed would be paid off a month ago, however they are still charging my account and changing their story. I wonder how many other people they are doing this too. I am thinking of contacting an attourney. Any advice would be much appreciated.

Thank you


This report was posted on Ripoff Report on 03/03/2014 08:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/MDG/Oakville-Ontario-L6H-6G4/MDG-OVERCHARGING-MY-BANK-ACCOUNT-Ontario-Canada-1127805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

My advice to you

AUTHOR: Martha - ()

If you're calling in and speaking to multiple people, that might be why you're etting different stories each time. The more people you speak to the more notes on the account the finance person needs to read before they can provide you with an accurate answer. If you ask to speak to the same person each time, or get the extension of the person and dial it directly each time that would probably remedy your frustrations. 

Call centres are hard to work in. Imagine if you had to answer teh phone every 5 minutes and had 4 lines running at the same time. And the wrost thing is having someone on the other end yelling at them as if they are personally responsible for the problem at hand. The beautiful thin about call centres is they can always pull the call you're referring to.. that will resolve any disputes. 

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