- Report: #1056980
Report - Rebuttal - Arbitrate
Complaint Review: Meathead Movers
Meathead Movers3600 S. Higuera San Luis Obispo, California USA
Meathead Movers BROKE 2 FLAT SCREEN TV'S, UNREALISTIC QUOTE, NOT STUDENT ATHLETES San Luis Obispo California
*UPDATE EX-employee responds: Meathead Movers is Lying
*Author of original report: Unfortunately, I was a real meathead movers customer
*REBUTTAL Owner of company: ANOTHER FABRICATED REVIEW
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AS Cal Poly alumni my husband and I chose Meathead for a local move - 15 miles total. At the estimate the young man was professional and told me that they would send 4 guys and it would take appox. 4 hours. including driving time. the move only was large items and no small objects or boxes. Additional insurance he said would cost almost as much as the entire bid and that they were very careful, nothing would be broken.
The day of the move they began late, even though the company is less than 1 mile away. Only 3 guys showed up. Since there was only large items to move one guy just stood around while two carried furniture to the truck!
Of the three young men who showed up one was visibly injured with a knee brace, limping, and compaining he could not take time off work. It made it very uncomfortable for my husband and I as he was hired to move heavy objects and clearly he was not capable of the job. At one point my husband had to move the tool chest HIMSELF! because these 3 young men were not able! And none of the young men were current student athletes.
And of the 3 young men, although nice enough, none of them showed any care in covering or securing the furniture during the move. They had no moving supplies and I was asked repeatedly if we had a dolly and blankets they could use.
Once the move was complete I was frustrated and irritated. Not only did it take longer than expected by already I could notice scratches on my side table. We paid them well more than we were quoted and I was visbily annoyed with the price I was being forced to pay for the move. I complained to the young mand who was "in charge" but he said there was nothing he could do. That was that.
Then the worst of all, THEY BROKE 2 FLAT SCREEN TV'S!! We had 3 flat screen tv's to be moved, the only fragile items in the move. they broke 2 of the 3 tv's. The tv's were taken off the wall when the movers showed up, they were on and working when the movers were there. When we plugged in the tv's after the move you could see the screens had been damages, there were faint white line in the center of the tv, and the screen would show any picture. It appeared as if the tv's were leaned against the side of the truck and then tied around with rope.
2 FLAT SCREEN TV'S = $60
After I called to report the broken tv's I was immediatly met with hostility and disbelief. The whole tone of the company changed. After numerous calls to try to talk to someone about a resolution I eventiually filed a report. The result was that Meathead told me the movers said they did not break the tv's. I took pictures of the tv's and told them they could come and inspect them if they wanted, I was local. I as so upset about the poor service, especially by a local cal poly student founded company, I asked to talk to a manager. No one was responsive and at one point a young woman hung up on me when I called in. After I called back she was not only unapologetic but sounded irritated that i wanted to speak with someone about the customer service.
As a result Meathead send me a CHECK FOR $60 TO COVER BOTH NEWER FLAT SCREEN TV'S! That was it. When I called to dispute the amount of the check stating that it was impossible to buy another flat screen tv, let alone 2, for $60, I was told by Meathead that the VALUE OF THE ITEM DEPENDS ON WEIGHT, NOT ACTUAL VALUE. So by that logic if i had owed 2 1980 huge old big screens I would have been paid way more for the items. I called again to dispute it and was again met by no resolve. At the estimate I was told that all customers would be called by the president to see if they were happy with the service, I was looking forward to the call as a last resort, but as many of their other failed promises, he did not call.
DO NOT USE THIS COMPANY, it was a nightmare. As a cal poly alumni and someone who loves this community and wants out businesses to thrive i wish i could say support local business but these guys are the WORST.
This report was posted on Ripoff Report on 06/06/2013 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Meathead-Movers/San-Luis-Obispo-California-93401/Meathead-Movers-BROKE-2-FLAT-SCREEN-TVS-UNREALISTIC-QUOTE-NOT-STUDENT-ATHLETES-San-Lu-1056980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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