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Report: #263782

Complaint Review: Medco Health Solutions Of Dallas - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: BELLEVUE Washington
  • Author Confirmed What's this?
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  • Medco Health Solutions Of Dallas P O Box 650322 Dallas, Texas U.S.A.

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In May this year, I was informed I was going to be laid off at the end of the month. Knowing I would not be able to afford insurance under COBRA while un-employed,I re-ordered all of my prescriptions for the next 90 days from Medco. My usual prescriptions came through okay, but Medco sent only 30 day supplies for two that I order less frequently because my doctor did not specifically write on the prescription forms to provide the 90 day supply, and they charged me the full 90 day supply co-pays.

I explained to Medco that these orders were each short 60 days of the amount, and asked that they either refund the partial co-pays, or send the medications. Their reply was a reiteration of my plan's "design", and that they could only legally dispense what the physician indicated.

I replied that the purpose of using their mail order service was to get a 90 day supply of medication at a time, not a 30 day supply, which I could have gotten more quickly at my local pharmacy, at a lesser co-pay.

Their answer was to again reiterate their policy and coverage of my plan for their co-pay charges, regardless of the quantity of medication sent. They even had the gall to tell me to have my physician submit new prescriptions for the 90 day supplies. Of course, this would entail new co-payments, one of which is $50.00. In the long run, use of this mail order company's services is not any savings to the consumer, and certainly a waste of time and energy when they cannot do their job right. I never had this kind of problem ordering prescriptions from Canadian pharmacies.
I wonder how many other consumers Medco has ripped off in this way.

Sharon
BELLEVUE, Washington
U.S.A.

This report was posted on Ripoff Report on 07/28/2007 02:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/medco-health-solutions-of-dallas/dallas-texas-75265-0322/medco-health-solutions-of-fort-worth-medco-health-solutions-of-dallas-mail-order-prescri-263782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
7Consumer
0Employee/Owner

#7 UPDATE Employee

Medco 90day prescription

AUTHOR: Kaneadsha - (U.S.A.)

POSTED: Tuesday, July 22, 2008

I apologize that you did not understand the specifications of you brnefits. A prescription is a legal document that cannot be changed the dr can't even scratch off an error they have to write a new rx. If you mail your rx to us and your dr states to dispense 1 pill we will still charge you your mail order 90 day copay because this is what your copay is for any med you mail to us to fill reguardless of qty so be sure all rx written will last you 90 days. As far as faxing your rx it has to be faxed from your dr ofc or we will not accept it

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#6 Consumer Comment

Please investigate before making alligations

AUTHOR: Lady1 - (U.S.A.)

POSTED: Tuesday, July 01, 2008

I have worked in the pharmacy field for years. What I can tell you when a company etc sets down to adopt an insurance policy for their employees etc this is actually another clause in the contract. I can tell you that a pharmacy makes money by filling as many pills as possible. So do they short you on purpose. That makes no financial sense.

I can tell you that if 90days of a medication is 500.00 and your copay is 20.00 and a thirty day is 150.00 and your copay still 20.00, who is benefiting. Not the pharmacy, not you lets think about this who pays less either way that would be your i nsurance company. That is why these extra clauses are put into insurance contracts.

It helps in the overall cost savings for your employer or benefit administrator. There are also federal laws as well as different state laws for every state governing prescription from how they are written to how they are filled. If your Dr writes for 30 a rph cannot take it upon themselves to up it because you believe it should be for more.

It is the patients responsibility to make sure that you communicate with your doctor and check everything they write. It could be prescriptions or certain directions for care. Also just like medical insurance, and car insurance just because your benefit office carries one plan does not mean that is how all plans work. I have seen plans that will allow 30,45 60, 90 regardless of where or how you have had them filled. People really need to start reading their benefit booklets and taking responsibility for their health.

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#5 Consumer Comment

Please investigate before making alligations

AUTHOR: Lady1 - (U.S.A.)

POSTED: Tuesday, July 01, 2008

I have worked in the pharmacy field for years. What I can tell you when a company etc sets down to adopt an insurance policy for their employees etc this is actually another clause in the contract. I can tell you that a pharmacy makes money by filling as many pills as possible. So do they short you on purpose. That makes no financial sense.

I can tell you that if 90days of a medication is 500.00 and your copay is 20.00 and a thirty day is 150.00 and your copay still 20.00, who is benefiting. Not the pharmacy, not you lets think about this who pays less either way that would be your i nsurance company. That is why these extra clauses are put into insurance contracts.

It helps in the overall cost savings for your employer or benefit administrator. There are also federal laws as well as different state laws for every state governing prescription from how they are written to how they are filled. If your Dr writes for 30 a rph cannot take it upon themselves to up it because you believe it should be for more.

It is the patients responsibility to make sure that you communicate with your doctor and check everything they write. It could be prescriptions or certain directions for care. Also just like medical insurance, and car insurance just because your benefit office carries one plan does not mean that is how all plans work. I have seen plans that will allow 30,45 60, 90 regardless of where or how you have had them filled. People really need to start reading their benefit booklets and taking responsibility for their health.

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#4 Consumer Comment

Please investigate before making alligations

AUTHOR: Lady1 - (U.S.A.)

POSTED: Tuesday, July 01, 2008

I have worked in the pharmacy field for years. What I can tell you when a company etc sets down to adopt an insurance policy for their employees etc this is actually another clause in the contract. I can tell you that a pharmacy makes money by filling as many pills as possible. So do they short you on purpose. That makes no financial sense.

I can tell you that if 90days of a medication is 500.00 and your copay is 20.00 and a thirty day is 150.00 and your copay still 20.00, who is benefiting. Not the pharmacy, not you lets think about this who pays less either way that would be your i nsurance company. That is why these extra clauses are put into insurance contracts.

It helps in the overall cost savings for your employer or benefit administrator. There are also federal laws as well as different state laws for every state governing prescription from how they are written to how they are filled. If your Dr writes for 30 a rph cannot take it upon themselves to up it because you believe it should be for more.

It is the patients responsibility to make sure that you communicate with your doctor and check everything they write. It could be prescriptions or certain directions for care. Also just like medical insurance, and car insurance just because your benefit office carries one plan does not mean that is how all plans work. I have seen plans that will allow 30,45 60, 90 regardless of where or how you have had them filled. People really need to start reading their benefit booklets and taking responsibility for their health.

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#3 Consumer Comment

Please investigate before making alligations

AUTHOR: Lady1 - (U.S.A.)

POSTED: Tuesday, July 01, 2008

I have worked in the pharmacy field for years. What I can tell you when a company etc sets down to adopt an insurance policy for their employees etc this is actually another clause in the contract. I can tell you that a pharmacy makes money by filling as many pills as possible. So do they short you on purpose. That makes no financial sense.

I can tell you that if 90days of a medication is 500.00 and your copay is 20.00 and a thirty day is 150.00 and your copay still 20.00, who is benefiting. Not the pharmacy, not you lets think about this who pays less either way that would be your i nsurance company. That is why these extra clauses are put into insurance contracts.

It helps in the overall cost savings for your employer or benefit administrator. There are also federal laws as well as different state laws for every state governing prescription from how they are written to how they are filled. If your Dr writes for 30 a rph cannot take it upon themselves to up it because you believe it should be for more.

It is the patients responsibility to make sure that you communicate with your doctor and check everything they write. It could be prescriptions or certain directions for care. Also just like medical insurance, and car insurance just because your benefit office carries one plan does not mean that is how all plans work. I have seen plans that will allow 30,45 60, 90 regardless of where or how you have had them filled. People really need to start reading their benefit booklets and taking responsibility for their health.

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#2 Consumer Suggestion

Medco Health offers poor services to its customers

AUTHOR: Birdy - (U.S.A.)

POSTED: Wednesday, October 17, 2007

Well Thomas,

You are one of the lucky ones. This company doesn't care one bit about its users.

I have had nothing but trouble with this company and so has others who use them through my husband's company. Finally this year we'll be with a better drug provider.

Medco has lost prescriptions, or take up to 5 weeks to fill one. They give my doctors hard times when it comes to faxing in a prescription.

They keep your credit card and bill it without prior permission even though that option is checked NOT to bill until customer says so. They've shorted me by 45 days on a heart medication and wouldn't fess up to their mistake. My doctor had to re-write a prescription to cover Medco's blatant error.

This is a bad company. Phone service sucks, I think the operators are trained to be cold and uncaring.

I hope anyone who is considering the thought to use MEDCO to think again. They are simply a bad company!

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#1 Consumer Comment

There is NO ripoff here, Sharon....

AUTHOR: Thomas - (U.S.A.)

POSTED: Saturday, July 28, 2007

I have used Medco by Mail for almost 4 years now, and your $36 copay requirement, when using Medco, seems to be the same as is mine: No matter HOW MANY DAYS or WHAT QUANTITY the Rx is written for, not to exceed a 90-day Rx supply,the copay is still $36.

I get Asthma rescue inhallers one at a time (usually I need one rescue inhaller per year) and if I were to order ONE rescue inhaller from Medco the copay would be $36, but if I order ONE rescue inhaller from a local pharmacy the copay is $16. Where do you think I get my rescue inhallers from? Hint: Not Medco!

Medco is great for obtaining 90-day Rx drug supplys because the local pharmacy would charge closer to an $80 copay for a 90-day supply.

Sharon, you simply MUST read, understand, and follow any Rx plan's rules! If you are complaining now, wait until you get involved with one of those Medicard Part-D drug plans: they are all terrible scams on the public!

And, yes, believe it or not, the drug store MUST, by law, dispense the Rx as written by the doctor. Sorry about that.

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