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  • Report: #783882

Complaint Review: Mediacom Cable Company

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  • Submitted: Sun, October 02, 2011
  • Updated: Mon, October 03, 2011

  • Reported By: Stephen — DAVENPORT Iowa United States of America
Mediacom Cable Company
Davenport, Iowa United States of America

Mediacom Cable Company Mediacom Forged My Signature Davenport, Iowa

*UPDATE Employee: Mediacom Support

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At the time of move in at my apartment complex, I was handed a piece of paper advertising cable and internet services provided from Mediacom Cable Company with a telephone number to Sandy, a local Mediacom representative.  On 19 February 2011, I called Sandy to set up a new account.  As I was not sure I would be residing at this apartment for two years, I made it explicitly clear that I wanted to start services with no contract and instead on a month-to-month basis.  Sandy confirmed that we were able to do this and the account for cable and internet was established.  I want to emphasize that I never personally met Sandy and I never signed any documents.

Fast forward to September of 2011, and I called Mediacom to cancel all services.  The reason for cancellation was an admitted problem with the node that caused my stated 10 Mbsp download speed to average at 4-5 Mbsp, even during non-peak hours.  The solution to the problem was "being worked on" with no estimated time for a full fix.

The Mediacom representative informed me that I was under a two-year agreement and that I would have to pay an early termination fee of $180 (Mediacom uses a sliding scale with the early termination fee decreasing by $30 every 180 days of service, starting at $240) in order to cancel my services. 

I informed this representative of my conversation with Sandy when I set up my account.  I also informed the representative that I did not sign a contract, nor did I verbally agree to a contract.  I spoke with a supervisor whosaid that if they could not produce a document containing my signature, agreeing to a two year contract, that the early termination fee would be
waived.  I was also told I would receive a phone call within the week with updates on the situation.

At this time, I called Sandy multiple times and left her voicemails.  She did not return my phone calls.

I cancelled all services with Mediacom.

Naturally, the follow up phone call never came.   I called customer service again and spoke with another supervisor and explained the situation.  This supervisor once again informed me that I would receive a phone call within the week with updates on the situation.  I never received a phone call.

At this point, I was upset.  I went onto the Mediacom forum and had a conversation with a moderator and described my situation.  The moderator eventually got in contact with the local sales manager and obtained a PDF file with a work order and contract, which he promptly e-mailed me.  This PDF file showed my signature agreeing to a two year contract.  This is all fine and at this point I would man up and pay the early termination fee, except for one thing:

The signatures on the documents were not mine.

The documents were dated 19 February 2011, the day I established my account.  Alongside my forged signature was Sandy's signature and my address, which she (or another customer service representative) incorrectly transcribed. 
Remember, I never met Sandy and never signed ANY documents.

I called customer service once again and I was told there was no way to waive the early termination fee.  I was hung up on.

I sent the moderator another message on the Mediacom forum and threatened legal recourse if the issue was not resolved.  He replied saying the local area manager wanted a copy of my driver's license, which I gladly sent his way.  The following day, I got confirmation that the early termination fee had been waived.

I requested a formal, written apology sent to my mailing address.  I have yet to receive one.

The lies, deceit, and forging of documents is unacceptable.  I advise anyone who reads this and is thinking about signing up with Mediacom to do one thing:  RUN.  Run away as fast as you can.  I will never deal with this company ever again even if they were the only internet service provider left on the planet.  

This report was posted on Ripoff Report on 10/02/2011 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mediacom-Cable-Company/Davenport-Iowa-/Mediacom-Cable-Company-Mediacom-Forged-My-Signature-Davenport-Iowa-783882. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Mediacom Support

AUTHOR: Mediacom Support - (USA)

My name is Dallas and I am one of the moderators on the Mediacom support forum. As soon as this issue was brought to our attention, we immediately got the director of area operations and the regional sales manager involved. I apologize this was even a problem in the first place, but we do takes these issues very seriously. Please email me at socialmediateam@mediacomcc.com or contact us on our forums if you have any further questions.

Thanks,
Dallas
Mediacom Social Media Relations
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