• Report: #1132312

Complaint Review: Mediacom Communications Corporation

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  • Submitted: Thu, March 20, 2014
  • Updated: Sat, March 22, 2014

  • Reported By: Tom — New market Minnesota
Mediacom Communications Corporation
100 crystal run rd Middle town, New York USA

Mediacom Communications Corporation Scam! They say that the price will be one thing and charge more! Middle town New York

*UPDATE Employee: Service

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 First off a year ago we bundled with mediacom to save approx $100 a month. We bought our own phone and internet modem and set up auto pay both were supposed to save us money only to find out later that auto pay does not save anything (lies). They overcharged us for a year. Every time I called about the bill they told me it was right. I told them I wanted to hear my verbal contract and to speak with a supervisor. They told me they would transfer me and every time the line would disconnect. I spent at least 12 hrs or more on the phone with them over the last 12 months. They told me the supervisor would call me back, but no call back. I didn't mention that my DVR didn't work for three months also. Finally after numerous calls and hours I spoke with a retention supervisor (Phil Peterson) he seemed nice and gave me his direct dial number. We agreed on a new contract and a TiVo system for $127.46 a month with taxes and fees included plus one month of free service. Since then the first month was $5 but I thought I would let that go because it was only $5 but the next two months were $144 each. So I called Phil Peterson and have since left 10 messages over the last 2 weeks, but no response. I now got my latest bill and it is $153 so I called mediacom and they said that is what I'm supposed to be paying. They supposedly left Phil Peterson a message but I'm not hopeful. So I'm back to square one with them and I have less channels than I did before and once again I'm paying more than I agreed to. I'm tired of calling them only to get disconnected when they transfer me. I feel that this is their common business practices, and they assume that we will give up eventually. They have lied to us and scammed us! And the sad thing is that we have a contract that they have not held up their end of!!!


This report was posted on Ripoff Report on 03/20/2014 07:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mediacom-Communications-Corporation/Middle-town-New-York-10941/Mediacom-Communications-Corporation-Scam-They-say-that-the-price-will-be-one-thing-and-c-1132312. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Service

AUTHOR: Mediacom Support - ()

Hello,

 

Thank you for bringing this to the Social Media Team's attention. I assure you this is not the level of service we expect any of our customers to receive. Please send us an email at SocialMediaTeam@mediacomcc.com  with a link to this post and we will personally work with you towards a resolution. We look forward to hearing from you.

 

Thank You,

Mediacom Social Media Team

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