• Report: #1093311

Complaint Review: Mediacom

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  • Submitted: Sun, October 20, 2013
  • Updated: Sun, October 20, 2013

  • Reported By: Disappointed — Cedar Rapids Iowa
Mediacom
cedar rapids, Iowa USA

Mediacom Mediacom Internet Deceptive Practices Exorbitant Rates Forced Reduction in Delivery Service cedar rapids Iowa

*Author of original report: 1 Year In Review

*UPDATE Employee: Service

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After tonight, I do not plan to use a service that I have had for over a decade. 

Recently, Mediacom, in an attempt to save themselves money and to ostricize long-time customers, forced existing customers to take a reduction in provided services while charging the same amount of money.  Greedy.  I had unlimited internet, until one day, a message pops up on my browser saying that Mediacom was now reducing everyone's internet (rather than grandfathering anyone in).  The wording showed how little they care for our opinion.  It basically said that if I didn't like it, tough, I can call in and cancel my internet.  That is a HORRIBLE way to run a business. 

This was all a few months ago.  Tonight, while installing a security system, I get a popup that says I have used 85% of my internet for this month...RIDICULOUS.  I do not download anything.  I have a thermostat that uses the internet, fire detectors and an alarm that do the same; I just installed a security system that broadcasts on the internet as well.  I play a ton of XBOX and PS3, as well as stream Netflix constantly.  The culprit is probably Netflix, as you are techinically downloading every MB of service that you watch. 

So, let this be a warning to people that love to stream Netflix and have Mediacom; YOU WILL GET NEAR OR GO OVER YOUR LIMITS SIMPLY BY WATCHING TV.  That's right!  I'm even a single guy and am about to go over my mediacom limit.  Try having a family.  You will certainly go over your limits.  I even have PRIME.  I pay 80 bucks a month, and am going over limits so that Mediacom can make more money while not having to provide any more services, and using current  and past infrastructure without having to put any more money into it's current system.  Again, ridiculous and greedy. 

Tomorrow I will be searching for and changing providers.  The internet has always been very good, don't get me wrong.  But any provider that wants to limit my service then needs to compensate me in kind; When I lived in Australia and there were similar limits on internet, the cost was less than 20 a month....AUD.  At the time, it was equivalent to 15 USD.  I'm paying 4 times that for the same amount of Gigabytes.  Terrible, terrible, terrible.  You should be ashamed of yourselves. 


This report was posted on Ripoff Report on 10/20/2013 07:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mediacom/cedar-rapids-Iowa-52404/Mediacom-Mediacom-Internet-Deceptive-Practices-Exorbitant-Rates-Forced-Reduction-in-Deliv-1093311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

1 Year In Review

AUTHOR: Disappointed - ()

Since receiving the kind reply from a Mediacom employee, I decided to hold out on replacing them for a year so that I could tell viewers of my experience since I was last here. 

I let things be as they were after contacting customer service, and things seemed to be good...For awhile.  It was like all of a sudden after my complaint that my internet usage miraculously went down, or my limits were increased.  Remember, I bought into Mediacom internet under their "Unlimited" plan.  This was a plan that was actually unlimited when I bought it, then forcefully changed without my consent.  At the time of the change, they should've just dropped me, or decreased my monthly bill.  I now get less service for the same money.  That hasn't changed.  Like clockwork, I did not receive a single notification that I was reaching my monthly internet usage for EXACTLY one year from my original complaint.  Last month, BAM.  The notifications returned.  All from just watching Netflix or Amazon Prime.  No downloading of large files, and I'm a single guy. No kids, no spouse to use multiple connections at once.  It's appalling. 

So, November rolls around...BAM!  There it is at the top of my screen again.  "You've used 75% of your monthly allowance..."  No biggie, that was 2 days before the next billing cycle.  But this month is infuriating.  Not even 2 weeks into the month I receive the same notification at the top of the screen that Im at roughly 75% of my usage again...And I still have 2 weeks until the next billing cycle, and I haven't changed any of my viewing or downloading habits.  This will have to be the end for me.  Bait and switch.  There are too many other available providers in the area for me to continue to spend the money I do per month with ever decreasing service. 


The last time Mediacom didn't learn it's lesson as I pulled my cable line to show my disatisfaction in what they were doing to me.  I know the person on the other line was probably a high school kid reading from a script whom has no real power to change anything.  But they didn't even care when I pulled the cable plug to show my sincerity in wanting to see a change.  Now, It's time I pull the internet plug, too.  I'm just one person, and I know I don't matter to the corporate behemoth.  It's really too bad, really it is.  Mediacom has awesome internet service.  I've never had an interruption except when a tree fell in my yard this June and took down the internet line.  Also, there was that little fun bit where I returned the modem I was renting from them and purchased my own....And they just "sort of" forgot to take it off of my automatic billing each month....It took 2 years for them (and by my own mistake) me to find that it was still being billed.  When I asked about it...The reply was, "It's our policy that we can only go back one year to refund your money." 

Wow.  That's SOME customer service!  So, I bought my own modem to save money, and you continued to bill me!  WOW!  You could've offered free internet for a couple of months to make up the difference.  You could've offered a free month of cable tv.  But, I guess I couldn't expect that from a company that wouldn't even give me a refund for the amount of time it took them to put my internet line back up that the tree took down.  I didn't EXPECT it from you guys, but it would've gone a long ways in keeping me as a customer.  I kept you guys through college, through my first house, and now 7 years into my new one, but this is where the story must end.  I'm just a number, I get that.  But I'd rather be a number somewhere where I'll get the first 6 months or a year of reduced cost service and cable with another company that may not care about me at all rather than the one that proves it every day.

I purposely gave you guys 1 year from the date of my last post to change how you interact with your customers, and nothing is new.  I really expected more from you guys, I did.  It's just too bad, really.

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#2 UPDATE Employee

Service

AUTHOR: Mediacom Support - ()

We do understand your frustration with the changes in the data allowances. I assure you we do not want to lose you as a customer and will do whatever we can to assist you however we can. Can you send us an email with your account or phone number to SocialMediaTeam@mediacomcc.com?

Thank You,

Mediacom Social Media Team

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