- Report: #1101360
Report - Rebuttal - Arbitrate
Complaint Review: Medial alert
Medial alert2193 west Chester pike Broomall, Pennsylvania USA
Medial alert Connectamerica.com,llc They are liars there employees are the rudest people they are ripping off the elderly Broomall Pennsylvania
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My mother ordered medical alert at first ordering it was suppose to be here in a couple of days after weeks I called the sales man he was not aware I did not receive it then told me a story about them runnin out of equipment I ended up canceling it but the next day I received it in the mail so you know his story was bull. I decided to keep it because it was here and I would have had to start looking for another company
I ordered a gps and also the buttons for 2 people on October 3 I called them and cancelled the gps and also asked them to bill me instead of putting it on my mothers charge card and also to send me a refund. I sent them back the gps and also a letter about billing I never received a refund. My mother had passed away. On November 21 I called and asked them to cancel the whole system that I had shut it off the day before and that I wanted a refund.
The lady on the phone transferred me to billing after she told me no refunds. I waited on the line which is not the first time for more than 5 minuteis for an emergency company you would think they would have better service even when you call for emergency you wait. I finally had to get billing myself and waited again and this rudest lady who kept threatning me she was going to hang up on me preceded to tell me I do not get a refund if i received the equipment on September 12 which she did not her 3 months was over because if I mailed the equipment back they would not get it before December 12 I told her I would mail it today and she still said she would not receive it. It does not take 3 weeks to receive it from ny
There policy is no contract you can cancel at anytime and there is no fees and your money will be refunded for unused time. courted to get to a manager or boss and that's not possible. And my mother is not here to keep paying them and it is not anyone else's responsibility she is due a refund on both the gps and the stopping of service
This report was posted on Ripoff Report on 11/21/2013 09:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Medial-alert/Broomall-Pennsylvania-19008/Medial-alert-Connectamericacomllc-They-are-liars-there-employees-are-the-rudest-people-1101360. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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