Medicom Horrable treatment from tech support and service. Auburn Indiana

 I have the 50mbps internet plan. Every night my internet drops between 0 and 8 mbps. This has been going on for many months. These speeds are hard wired and have nothing to do with anything but the speeds I get sent into my house.

 They have sent techs over 7 times that have done nothing but either complain that I dare have wifi hooked up in my house, or say I see everything comming in fine. Of course they sent them over during the day when there are no problems.

After seven days of my life lost to waiting on techs that offer no help I called and the tech manager who then said its clear the problem is on there end and to call back at the time it drops. I call back like asked they forward an email on, I get a call from one of the old tech very angry with me saying he is gonna start showing up and testing my speed during the day and charging me for it. I tell him what I need is to have the problem fixed where I lose internet everynight. He then tells me there is no problem to fix and he is not going to fix any problem.

Thats when I inform him I am going to call his boss and report him, sortly after I hang up while I am looking for there number I get a call from a woman claiming to be from medicom who continues to harras me for daring to ask for the service and speeds I payfor. I ask to talk to her boss hopeing to get the guy I was working with she then hangs up.

I call Medicom finaly get some one who at least acts like they like custamers and agrees agian with what is very clear the problem is on there end and claims to have sent in a report on my treatment by both people and says he will call back in a few days to let me know the progress they have or have not made.

It is clear the infrastructure is being overwhelmed and needs upgraded it is also clear the techs have no intrest in fixing anything. I have no idea if this is because they are trained to just be rude and harras people until they give up or are really just this bad.