- Report: #1134829
Report - Rebuttal - Arbitrate
Complaint Review: Meineke #538 & Meineke Corporate
Meineke #538 & Meineke Corporate548 Mantua Avenue Woodbury, New Jersey USA
Meineke #538 & Meineke Corporate Destroyed my wife's engine and lied about installing a rebuilt engine! Woodbury New Jersey
*Author of original report: Additional information
*Consumer Comment: I'm just a little curious..
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On 1/28/14 I took my wife's 2003 Toyota Camry to the Meineke located in Woodbury, NJ for an oil change. For the scheduling and payment, I dealt with an individual by the name of "Will". After payment, I drove back to our apartment and right before I parked, I noticed the "Check Engine" light had come on and there was a slight "tapping" sound coming from the engine.
I told my wife about it and she said iot would be best to go back to the Meineke to have them check it. About 200ft. before the Meineke there was a red light. I stopped and the car began to violently shake and the "tapping" sound quickly became a "loud knocking" sound. I pulled in and spoke to "Will" and told him what was going on. He went to pull her car into one of the bays and the car died out. He asked a few of the mechanics there to help him push the car into the bay so he could inspect it.
Once on the lift, he called my wife and I into the shop area and told us that they had installed a "defective" oil filter and that her engine was blown! My wife became extremely upset and began to take an asthma attack and I had to try my best to calm her down because she did not have her inhaler on her. "Will" told me to tell her that they will "do the right thing" and replace her engine free of charge. My wife and I insisted that at the very least, they must install a "rebuilt" engine with a warranty. He said he was not sure if he could do that.
Once we went back to our apartment, my wife called Meineke Corporate and told them what had happened and demanded that they install a "rebuilt" engine with a warranty. She spoke to a CSR by the name of "Ellias". He said that her request was extremely reasonable and that he would contact the Woodbury Meineke and tell him to honor the request. "Ellias" called my wife back and told her they would install a "rebuilt" engine with a warranty.
About 2 weeks later, the Woodbury Meineke called us and said that her car was ready. Once there, we spoke to someone named "Steve" and he said that he personally took care of everything and had ordered a "rebuilt" engine from a company called "ITC". He said that if we had any problems whatsoever, to take her car back to Meineke and her would personally take care of it. About 5 days later, the "Check Engine" light came on again.
We took it back to Meineke and "Steve" said that he would take a look at it. He called us up and said that there was just a simple "communication" problem between the catalytic converter and the engine and all he had to do was "reset the soft light" and everything would be fine. He asked if he could keep the car for a few days to test drive it to make sure that the "Check Engine" light would not come back on and that everything else was ok. My wife agreed and we picked her car up 3 days later.
Everything seemed fine with the car...at first. 3 weeks afterwards; on my wife's birthday no less; the "Check Engine" light went off again. We took it back to the Woodbury Meineke to find out that they now have a new owner, new management, and all new mechanics. No one that was working there now was there when we had taken the car for the intial oil change or when we brought the car back after the "rebuilt" engine was installed.
The new manager; "Jim"; had no idea what we had gone through, but we explained everything to him. He said he would inspect the car to see what the problem was. He called my wife and told her that she would need a new catalytic converter. My wife and I were sure that the "rebuilt" engine had something to do with the catalytic converter going bad.
My wife called Meineke Corporate and asked to speak to "Ellias". She was told that "Ellias" no longer works there and spoke to an extremely rude CSR that would not let my wife explain anything or get a word in edgewise. My wife told the CSR everything that had happened to her car and that she was sure that the "rebuilt" engine was the cause of the catalytic converter going bad. The CSR told my wife that her warranty was only on her engine and that there was no way that would have made the catalytic converter go bad.
My wife had became extremely frustrated with this CSR and told her that we would contact a lawyer. The CSR told my wife that if she did that, she would "erase all records of all of her phone calls and complaints!" The next day; "Jim"; the new manager of the Woodbury Meineke; called my wife. He said he wanted to try to find out any information he could about the "rebuilt" engine that was installed. He told my wife that it was not a "rebuilt" engine. He said that it was a "used engine from a junkyard"!!!
My wife and I have gone through so much since the economy went down the drain. We both lost our jobs, we lost our home, and have gone through bankruptcy. I am back to work now, but my wife is still unemployed and needed her car to look for a job because I can not afford everything. We are in an apartment now and are falling back further and further in debt. We don't know what to do now. We can not afford a lawyer unless we can find a pro-bono lawyer or possibly a lawyer that would handle our case on a contingency basis and add all of their charges and fees to the total amount my wife and I are seeking.
We gave Meineke one shot to "do the right thing" and they did not and lied to us! The only way I can see them doing "the right thing" at this point in time would be to cut my wife a check for the entire amount that she has paid to Toyota. I have heard that the best we could hope for would be "Blue Book" value, but we will not be able to get a car as reliable as her's was with that value. Besides, none of this would have ever happened if they just recognized the defective oil filter BEFORE they put it on.
Are they any lawyers that would be willing to take on this case as described earlier? Either by pro-bono or on a contingency basis? Someone.....anyone?
This report was posted on Ripoff Report on 03/30/2014 08:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Meineke-538-Meineke-Corporate/Woodbury-New-Jersey-08096/Meineke-538-amp-Meineke-Corporate-Destroyed-my-wifes-engine-and-lied-about-installing-1134829. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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