Mel Clayton Ford ripoff Phoenix Arizona

The salesman, Chuck Angell, actually does work for a competitor. He is the salesman I worked with at the tent sale. He then took me to the Mel Clayton stand at the tent sale because he said that the car was Mel Claytons. A representative of Mel Clayton filled out the paperwork. Both the MSRP sheet and the license plate tag said Mel Clayton Ford. The manual is important because it tells you how to program the key. Since my original post I've left 3 more voicemails for employees of Mel Clayton Ford and received no response. I spoke with the Ford Customer Representatve once more. He spoke with Mel Clayton Ford while I was on the phone with him and he said that they had the wrong address for me and that the check had been returned to them. Why they didn't simply call me I don't know. He then gave them my correct address and said that I would have the refund within 5 business days. This was 3 weeks ago. He also said that he would send me the owners manual and I would have it in 10 business days. I still haven't received the manual or the refund check. The Customer Representative also said he had no record of me purchasing the extended warranty and I've received absolutely no correspondence from Ford or Mel Clayton Ford.

Respectfully, I think that you are rather confused about the events and players involved in your car deal.

At least one of the individuals you mention in your comments, doesn't even work for Mel Clayton, but a competitor's dealership, thus it is highly improbable that this individual had very much to do with your deal (Your post suggests that he was rather significant).

Given the nature of that tent sale, it is highly probable that the Mustang you purchased did not belong to Mel Clayton. Your confusion about the players involved only suggests this further. Please look on the MSRP and you will probably see that this was NOT Mel Clayton's vehicle. This being said, the missing items were not items that Mel Clayton would have had to incurr any costs to replace. They simply would have had to bill the owner dealership.

A manual is not at all important for the replacement and programming of your keys. The car itself is. It physically needs to be present in order for the key to be programmed to correspond with the chip in the engine.

As for your final payment, I would be very willing to wager that you have since been reimbursed for the final payment that you made to Ford. Am I wrong?

Your situation makes me angry. Why? Because had just one individual taken a moment's time to explain some of these basics to you, you wouldn't be angry at all! All of your concerns / issues were easily resolveable if some took a few extra minutes to actual provide you with a minimal level of attention.

If you made the final payment, which you were foolish to do, then Ford Motor Credit should send you the title. It is obvious to me what happened here. The dealer just sat back and waited, knowing Ford Credit would call you about the last paymen. You should have stood firm and told Ford Credit that the car was traded in, you no longer had it in your possession, and the payoff money was in the dealers hands. They both scammed you because no dealer in his right mind would make a deal on a car unless they had the lenders payoff figure. They have to payoof the car and request the title assigned to them. Ford motor owes you the last payment as a refun. I was a dealer and had this happen several time, wher a person traded in a car before the last payment was credited. I paid off the car and the lender refunded the payment to the car owner.