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Report: #1281673

Complaint Review: Melbourne IT Ltd (AU) - Internet

  • Submitted:
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  • Reported By: SIntel — Spring Green Wisconsin USA
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  • Melbourne IT Ltd (AU) Internet USA

Melbourne IT Ltd (AU) Melbourne IT - Con artists and Terrible Service Melbourne Internet

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How would you like to be charged for nothing and then told you can't get a refund? Let me explain, quick...

Years ago (thank God we left them) we had our domain registered with Melbourne IT.  Every year, we would have to pay $50.00 to forward it to our website, since we used a different domain.   Imagine that!  GoDaddy does it for free, but not Melbourne IT.

Well, we dumped them and transferred the domain a few years ago to GoDaddy.  All of the sudden, we start receiving warning letters from Melbourne IT that our domain is going to expire.  My wife isn't sure, so she updates her credit card with their site to avoid losing our domain -- not remembering that we transferred this domain YEARS AGO.  

After realizing this, we contacted their support team.  TWO PEOPLE assured us that we would not be charged at all, since there was no reason for the charge -- no product existed in their database anymore.  

They end up charging us $50.00 anyway.  Even after I had two people look into it to make sure we would not be charged.  So I wrote them and asked for a refund, and this is the nice little gem I received back today:

Dear Matthew,

I apologized for the misinformation that you were provided. But web forwarding will still work even if the domain name is not registered with us. Even if the DNS management is not with us it will still work. No I see no point in a refund for this case. 

Kind Regards,
Jan

Melbourne IT Support Team
www.melbourneit.com.au

No, we will not be getting a refund, huh?  This is fraud.  What can you forward when A: you have no domain to forward, and B; no website hosted or ANYTHING for that matter?

This is Melbourne IT trying to take advantage of the fact that we are the United States and they are in AU, so they think it's okay to try and screw us out of our money.

Melbourne IT is the WORST company I've ever dealt with in my life.  How they are still in business is beyond me -- they charge $50.00 per year to forward a domain -- are you kidding me?!  Now, they straight up steal your money and their support staff is apparently brain-dead.

Be warned:  if you do business with Melbourne IT, you're going to be pissed off and treated like a second-class citizen.

This report was posted on Ripoff Report on 01/22/2016 08:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/melbourne-it-ltd-au/internet/melbourne-it-ltd-au-melbourne-it-con-artists-and-terrible-service-melbourne-internet-1281673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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