- Report: #1012600
Report - Rebuttal - Arbitrate
Complaint Review: member solutions
member solutionsp.o. box 297 Internet United States of America
member solutions no refund after charging card after calling and canceling Internet
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The customer service lady told me that it wasnt set to renew and didnt have to call. Then i told her that i was told that I was told it was to renew. She looked again and said not according to what she was looking at. Then she said that she put a note in the computer and that i was set. I confirmed that the contract was ended and she said yes. i again asked if there was anything else i needed to do. She said no. I asked if she was sure. She said yes that it was canceled and there was a note placed in my account.
Three months later i recieve a voice mail that the payment was declined ( i had cancelled the card that was on the account) and that there was going to be a late payment. I called the company and said i had cancelled three months earlier and the lady confirmed that i had and gave me no problems. She stated she was going to put in a request in for a refund for those three months. The lady stated that i should have sent a written cancellation in then when i explained that i was not told to then the lady agreed that it wasnt my fault that i didnt know because i wasnt told to. All i had to do was send a email to her right then that stated that i wanted the account cancelled, i would still get the refund. I got a call later that night that the request was denied because they had contacted me after the "cancellation" and stated that it was to renew and i never responded so that was my fault.
My husband did not recieve any calls untill the payment was late. We did get a email in our spam that was sent after i called to cancel, so we didnt see it until after the refund was denied. the email stated that the account will renew according to contract. the man i talked to next stated that though the initial customer service rep was wrong it didnt matter because my contract said it renewed but would not respond to the fact that she didnt tell me to send a writted notice in. he also said i should have notice the payment coming out and that there was a email which voids my call that revoked my permission to continue to bill me. I no longer take my son to karate. and am furious that they are no longer repecting my initial call and says that it wasnt canceled until 4 months later. I told them that they were stealing from me and that i did call and they recognize that and dont dispute that what im saying is what happened. I wanted to talk to a supervisor and i had to request it twice before he went to go check and he said the supervisor was not available and would put in a request to so i could talk to him or her. the super was available for the customer service rep to back and forth but couldnt speak to me.?!?
In summation i just kept going round and round with the rep with no resoltion. Im supposed get a call back. I will not give up. Im livid that in the process of stealing from me they were insulting me. I will not give up. I will cont to call till i get my money back and will contact whoever i need to achieve that goal.
This report was posted on Ripoff Report on 02/11/2013 07:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/member-solutions/internet/member-solutions-no-refund-after-charging-card-after-calling-and-canceling-Internet-1012600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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