- Report: #1105797
Report - Rebuttal - Arbitrate
Complaint Review: Members Only Training
Members Only Training770 E Main St PMB 332 Lehi, Utah USA
Members Only Training Learning Resources (affiliate) Company is a scam and preys on vulnerable people Utah
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On November 30th, my husband made the mistake of getting involved with Members Only Training. He was called by a representative and told that for only $97 he could receive training to begin his own internet company from home. He was told that if he was not satisfied, he could “quit at any time for a full refund.” He was then directed to another web link for an affiliate company and told he needed to purchase resources at this site for another $101 in order to begin, which he did. He was THEN sent to another company (Hostgator.com) to set up his web site for another $121.
Sherrie, and other members of the “company” asked my husband for his credit information, credit limits on his cards, debts, AND most importantly if he was a disabled Veteran and how much money he received for his disability. By this point he was getting suspicious. He finally told me what was going on a couple of nights ago (December 4th), and I was VERY suspicious. My husband has dyslexia and English is his second language so he does not always understand what he is reading, or the implications of what people are suggesting to him.
As such, he is vulnerable to ploys like yours. Thus, I had to get involved to help him out. Sherrie called us on the evening of December 4th to supposedly give us more details about the training he was to receive, and kept saying that they only select a “few chosen” individuals. She said we could talk to her director, but had to be willing to commit to “leverage capital” of $6000. Her director, Tyler Roberts, contacted us a few minutes later and began to ask us if we were willing to commit to investing the $6000 but mentioned that he had heard I was “skeptical.”
I proceeded to explain to him that I was not in support of this venture and I did not see why my husband needed to invest that kind of money with nothing up front to show for it, and that we did not need to be involved in the business, period. I explained to him my husband’s vulnerability given his conditions as dyslexic and not a native English speaker, as well as being a disabled Veteran with PTSD which comes with many symptoms that make it difficult for him to follow through with things. I made it clear that I was not in support of this venture, nor would I ever be.
Tyler continued to push us, but my husband finally told him we needed to discuss it more. Apparently after we hung up, Tyler told Sherrie that I was “nasty” which she felt a need to share with my husband when she called again the next day to continue and try to convince him to commit his finances to this venture (of which we still had NO details at all). During that call, my husband asked for his money back and was told he had to try the program for 30 days first, which was not what he had originally been promised. He was called by multiple individuals that day all trying to convince him to continue in this folly.
He asked them all for his money back. Considering they only select a “chosen few” they sure were intent on pursuing someone who was obviously no longer interested. My husband called the phone number for the “company” that was listed under the charges on our credit card, and was first directed to Members Only Training, where he spoke to an employee named “H” (that was all she would provide with an employee number). He again asked for a refund and was told that he had to use the program for 30 days first. He told her when he initially agreed to pay for training he was told he could “quit at any time with full refund” which is not the same thing as “30 days.”
My husband called the phone number for the affiliate company to request his $101 back, and lo and behold he got the same exact employee, H, on the phone. She was flustered that he recognized her voice and knew who she was, but again told him that he could not get a refund. He informed her, as well as Sherrie when she called again, that we were aware that the company is a scam and fraud because there are multiple reports online about their shady practices. There are over 15 reports of "scam" and "fraud" listed in Ripoff Report specifically, as well as the BBB in Utah has 27 complaints against them.
Mysteriously, after he informed them of that point, the complaints disappeared briefly, but are now visible again. We notified the attorney general in our current resident state of Missouri, and the attorney general in Utah, and are awaiting responses. We have notified our credit card company of the fraud and are working to get that money back through them if necessary. We are also prepared to take further action as necessary, since my husband is a disabled Veteran. I am sending a copy of this letter with a strong warning to the Wichita Regional Office for Veterans since they made inquiries that likely precede an attempt to access my husband’s disability money.
I am also sending a copy of this letter to the VFW, and will request that they disseminate this letter to other regional offices. My husband tried to call the company to get a physical mailing address to send them a certified request for our refund, but was told (by “H” again) that they could not give us their address for “security reasons.” She then proceeded to tell him that they have no physical address because they are a “web address.” She told him to send our request to their support line (firstname.lastname@example.org).
We submitted a letter with details (as described here) to that address to request our $198 back. I got an auto-response that had their “30 day iron-clad money back guarantee” on it, but which stated that in order to get the refund you have to try it for 30 days, and then call to cancel within a 7 day “grace period.” You can’t request refunds by e-mail. So basically, the company has you over the fire, and in an endless loop.
This is all the contact information we have for the company: Member’s Only Training Center, aka Learning Resource: 770 E Main St PMB 332, Lehi, UT 84043-2293, or 125 E Main St, American Fork, UT 84003. Phone numbers are: 866-913-0765 and 855-205-8116 (affiliate). The affiliate that they have claimed on other reports I read that they cannot refund for is the same exact place/person answering the phone. Also e-mail for Tyler Roberts, a “director” with Members Only Training: email@example.com. We sent him a copy of our letter demanding a refund as well.
This report was posted on Ripoff Report on 12/10/2013 08:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Members-Only-Training/Lehi-Utah-84043-2293/Members-Only-Training-Learning-Resources-affiliate-Company-is-a-scam-and-preys-on-vulne-1105797. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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