ED Magedson – Founder
Menard's120th & Dodge Streets Omaha, Nebraska United States of America
First -- Our first frustration came when we asked how soon we would get the door, and the rep told us it would take 3 to 4 weeks at least to get the door. We had a project to finish soon and the door had to go up first and we were told that it would be at least three weeks to get the door.
Second -- When we first asked if Menard's installed the door, the rep said no but they had contractors lined up to do the work. We thought then that they meant that Menard's arranged for the contractor, but later found out that we had to get our own contractor - Menard's did supply a list but didn't deal with them directly.
Third -- During the following week (we bought the door on Saturday), as we got time, we searched out more information about the door we bought. To our surprise, we found several complaints about the door manufacturer, not counting the ones about the poor customer service from Menard's.
Fourth -- When we saw this information - I know we should have checked first -- we decided to cancel the order. So, on the Friday after we had bought the door, I called to cancel. At that time I was told I had to come into the store to cancel the order and I would have to pay a 25% re-stocking fee. When I asked why -- since we would not be getting the door for at least 3 weeks -- I was told the door was already in, even though the rep on the past Saturday said a minimum of 3 weeks. When I mentioned that the sales receipt said 25% re-stocking fee "at the discretion of the store", I was told it we would be charged and nothing would change that!
This is frustrating and I will never again purchase anything from Menard's that I can get elsewhere. This is poor service.
This report was posted on Ripoff Report on 10/26/2012 12:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Menards/Omaha-Nebraska-/Menards-Poor-Service-Omaha-Nebraska-960545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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