- Report: #1118897
Report - Rebuttal - Arbitrate
Complaint Review: Merchant Services USA
Merchant Services USA5727 N 7th St # 201 Phoenix, Arizona USA
Merchant Services USA - READ THE FINE PRINT!! Very Expensive RIP-OFF Rates - LOCKED ME INTO CONTRACT I NEVER SIGNED!!! Phoenix Arizona
*Author of original report: Signed 1 Year contract NOT 3 year!!!
*Consumer Comment: Two Versions of Your Claim
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I signed up with this company 9 years ago when opening a new business. They said that I would have to sign a 1 year contract which I agreed with. Well after 9 years with the company, I decided I needed to really scrunch numbers to save my business and started researching the credit card fee rates since this company never offered any kind of adjustments and what I was paying was very high. When I found another company that I really felt much better about, I called up Merchant Services and told them that I would no longer need them to process my credit cards. They told me that I was LOCKED into a contract and it would cost me $495 to break it. From what I was told originally, I was only locked into a 1 year contract, clearly after 9 years of being a loyal customer this couldn't be. They said that if I read the "FINE PRINT" I would see that my contract automatically renews itself every 3 years and locks me in for 3 years. I had just been renewed for another 3 years a week before I called. They charged me $495 to cancel my contract. The absolute WORST CUSTOMER SERVICE ever - All they care about is making $$$. They could of waived this fee seeing how many years I had been with them but in the end, cost my family a lot of money that we were trying to save to begin with. We own a small family run business and this really was about as low as you can get. We are certainly not a big corporation. Regardless.....READ THE FINE PRINT about termination with the company!!!!!!
This report was posted on Ripoff Report on 01/27/2014 08:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Merchant-Services-USA/Phoenix-Arizona-85014/Merchant-Services-USA-READ-THE-FINE-PRINT-Very-Expensive-RIP-OFF-Rates-LOCKED-ME-I-1118897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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