- Report: #1065243
Report - Rebuttal - Arbitrate
Complaint Review: Merchant Warehouse
Merchant Warehouse1 Federal St, Boston, MA 02110 Boston, Massachusetts USA
Merchant Warehouse False Advertising, Misrepresentation of Service and Product and Misleading Application Process Boston Massachusetts
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This company does not honor what they advertise. Additionally, we provided confidential information, including bank account routing numbers, account numbers, credit card information and both personal and business credit details. Since we have submitted this information with their "simple" application process, we have not been able to receive an answer and it has been 3 weeks. When I submit for more information from the account representative, I get auto emailers saying out of office.
They initially ask for a simple application to be completed and then they will ask for more information (not a problem if the source can be trusted). They also speak of no application of processing fees, however, in the first and last email, I was shocked to see the application fees and setup fees of $35/each.
We completed the application, in addition to providing specific and confidential information related to our business, our suppliers, our sales volume and both personal and business credit information. For all we know, this could be an identity theft matter, since they have more information than I originally approved of and now I am not certain who has this information and what they are doing with it.
The application process was not as simple as advertised and they do not have 120,000 merchants according to independent sources. More likely 15,000 merchants and from what I understand, the rates they quote are the best rates they provide. Many people, most merchants, will not receive the advertised rate, they will receive other rates that are not disclosed. I went with this company because they held an A+ BBB rating, therefore, I trusted them with the personal information as provided. Now I am very worried that my information has been compromised and I will be filing a report with the FTC, Attorney General in their state for this specific matter and our bank.
As many people may know, the BBB rating is "purchased". Look for the 60 minutes investigation into the BBB and you will soon discover that the BBB is for sale.
They have cost us an enormous amount of time for an application process that has been both wrongful by their misleading request and posted advertisement. We did not receive an approval for a reason; "unknown" cannot get ahold of the person who was initially dealing with our account. I asked all the questions prior to signing up and to my surprise, I have not receive an answer. It has been 3 full weeks!
The amount of time now involved to change our bank account numbers and the 5 inquiries on my credit file is difficult to deal with. Again, I trusted the BBB rating of A+ because I felt this company was legitimate. If this is a legitimate company, why was our application not fulfilled and why so much personal information. This company, their website and the BBB rating are very misleading.
I wish we would have known better before I received the damaging inquiries to my credit file and now the time it will take to change our bank account numbers. Very upset!
This report was posted on Ripoff Report on 07/08/2013 11:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Merchant-Warehouse/Boston-Massachusetts-02110/Merchant-Warehouse-False-Advertising-Misrepresentation-of-Service-and-Product-and-Mislea-1065243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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