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Report: #1303173

Complaint Review: Meritrust Credit Union - Wichita Kansas

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  • Reported By: ksangry1 — Manhattan Kansas USA
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  • Meritrust Credit Union PO Box 789757 Wichita, Kansas USA

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We have a vehicle loan and credit card with Meritrust.  We are having financial difficulties right now, so we wanted to skip a payment on our vehicle loan.  My husband was told on Saturday, if we could make a payment on our credit card, because we were behind a payment on it, that we could skip our vehicle payment.  So he went in today to make a payment on our credit card and was told that to be able to skip our vehicle loan payment we had to make two payments.  He talked with one of the people that we always deal with and she had to call a Devlin in Wichita, KS at Meritrust.  He was told one thing and they turned around a pulled another.  What kind of blackmail is this? That you have to make a credit card payment to skip a vehicle payment.  Something isn't right there.  Don't trust Meritrust because they will say one thing and do another. 

This report was posted on Ripoff Report on 05/02/2016 03:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/meritrust-credit-union/wichita-kansas-67278/meritrust-credit-union-not-to-be-believed-wichita-kansas-1303173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
4Author
5Consumer
0Employee/Owner

#9 Consumer Comment

Robert the idiot

AUTHOR: Asshole3000 - (USA)

POSTED: Wednesday, May 04, 2016

 I can see you have trouble reading between the lines. Just because I stated that the bank expects you pay a credit card back doesn't mean that they won't on a car loan. I thought that you could easily understand this, but it turns out you have a lower iq than previously expected. I find it funny how you "claim" to not be from the institution that is being criticized. It is awfully suspicious that you attack someone because of their claim towards one bank. I saw someone else write a review for the same bank and you never commented on that. Stating someone has a potty mouth when in fact they never used foul language against you is childish. Obviously you need to grow up and learn how to speak like an adult. But that's more for your parents to explain to you. Now back to the matter at hand. Loans can be negative on your report, and if you have loans from the same bank they can do as you stated. But I have a problem with your first rebuttal, "they can repose your car". So your saying a banking institution can come and take anyone's vehicle without letting the owner know? That is against the law and the bank has to notify said owner that they have a certain amount of time to pay on said loan before it can be repossed. I can tell that your age is half your iq, so do yourself a favor and stay out of other people's business.

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#8 Author of original report

UPDATE: May 4, 2016

AUTHOR: - ()

POSTED: Wednesday, May 04, 2016

We had a nice phone call from the Branch Manager of Meritrust here in Manhattan.  She was able to explain to us that they do cross collateral and need all loans to be caught up before they could do the skip a payment.  So in other words the person who was in Wichita that told us we had to make two payments on our credit card was not correct.  Devlyn, the person in Wichita needs to be more informed before giving information.   

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#7 Consumer Comment

Time for a final lesson

AUTHOR: Robert - (USA)

POSTED: Wednesday, May 04, 2016

With our education system today it is no wonder why people have no concept of real life.  So it is a real pleasure to education someone so out of touch.  Today's lesson is for the Potty Mouth aka "...3000" aka "ksangry1".


First off contrary to your attempted "beat down", no where did I ever state a Credit card and auto loan were the same thing. But since you seem to have a failure in reading comprehension let me expand on what I did say.


If you have a negative item on your credit card, that does far much worse damage to your credit than any positive you gain from a good history with your auto loan(or vise versa).


Next was on the "Right of Offset".  You can deny it all you want, but if you actually read the "fine print" of the loan and credit card agreements you would see a clause...yes Virgina there is a Clause...that talks about exactly what I had mentioned.  Now, they may not use the specfic words of Offset but what ever langauge is in there, the meaning is the same.  If you become delinquent on one account with that bank and you have another account(any type of account) with that same bank, they can use funds from the other account to make up this difference.   So yes, since the OP has a credit card and auto loan with the same credit union, the credit union can take such action.

Also, I must address one other comment you made.  While a credit card and auto loan are not the same thing, they are similar in concept.  You stated....

An auto loan is used for purchasing a vehicle. Now if you get a credit card that is a different loan. Credit Cards are a type of loan that is credit. That means the bank gives you an amount of money to spend. They then expect you to pay it back. Auto loans are not the same as Credit cards.

- There is so much wrong with this statement it would take me several paragraphs to correct it.  So let me just point out a couple of things.


Credit Cards are a type of loan that is credit. That means the bank gives you an amount of money to spend.

- So what do you think they do when they approve you for an auto loan?  Do they give the dealer lollipops?  No they give them MONEY.


They then expect you to pay it back.

- So with an Auto Loan they don't expect you to pay it back?  Wow, where is that amazing bit of news.  According to AH3000 banks don't expect you to pay back your auto loan.

So in the end for the OP.  You can believe what you want.  The fact is that any fianance company doesn't have to do anything more than is in the legal agreement you signed.  Regardless of the 1001 excuses as to how "tough" your life is, or that they "should" be nice.  They are NOT required to do anything beyond what is in the agreement and doing so is NOT a RipOff.   Good luck..


 

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#6 Consumer Comment

How loans Work.

AUTHOR: Asshole3000 - (USA)

POSTED: Tuesday, May 03, 2016

 Dear Robert, You obviously don't understand how loans work. Let me explain them to you. If you get a loan on a vehicle that is called an auto loan. An auto loan is used for purchasing a vehicle. Now if you get a credit card that is a different loan. Credit Cards are a type of loan that is credit. That means the bank gives you an amount of money to spend. They then expect you to pay it back. Auto loans are not the same as Credit cards. How many times have you used a Credit Card to buy a car? I bet that you never have and never will. Sure you can use that credit card as a down payment for a vehicle. But that doesn't mean you bought the car. So to be clear auto loans and credit cards are two separate loans. They both report to credit but aren't tied together. Now go study loan knowledge and then have a rebutal. Have a nice day.

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#5 Author of original report

Totally Clueless Person

AUTHOR: - ()

POSTED: Tuesday, May 03, 2016

Robert,

You can't seem to explain what a credit card has to do with a car loan.  We asked the bank for help.  We were told by the bank that all we had to do was make 1 credit card payment so that we could skip our vehicle payment.  So when my husband went into the bank to make the 1 credit card payment like we were told by the bank, they changed their story and said that we had to make 2 credit card payments, which one of them isn't due until the middle of this month.  So yes they did tell us one thing and do another.  I really don't give a s**t about your opinion or anyone elses.  You don't have any idea about our situation.  It seems like all you want to do is attack people who post negative things about banks.  

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#4 Consumer Comment

Yes some people do not have a clue...

AUTHOR: Robert - (USA)

POSTED: Monday, May 02, 2016

You seem to be under some false impression on several things.

So first let me set you straight on a few things.  No...I do not now or have I ever worked for this or any other finance company.   Yes...I have had financial issues in the past, yes it totally sucked.  But unlike you I did not go around blaming a bank.

As was stated by others, before you start to go off saying that they aren't keeping their word you need to look at your actions.  It is in fact your failure to meet the terms you originally agreed to that put you in this situation. 

Then throwing around terms such as "Blackmail" puts you in the totally clueless category.  This isn't a case of them saying "Give us your money".  This is a case of them saying "We want you to pay back some of OUR money that we have already allowed you to borrrow and you made an agreement to do so".   The reality is that they don't have to do anything to "help" you out.  If you fail to make your car payment they can reposess your car. 

You also seem to think that your credit card bill and car loan are two separate items.  When in reality they are more tied together more than you think.

First the obvious...your credit HISTORY doesn't care if you have a positive item, if you have another negative item.  So even if you had a perfect history with your Credit Card a negative history with your car loan basically negates that.  If you think "Well as long as I am current on my Car loan, it doesn't matter about my credit card".  That is 100% WRONG. 

You see, I can just about guarantee you that on both the credit card and auto loan there is a clause in there known as the "Right of/to Offset".  What this basically says is that if you become delinquent on one, they can use the balance on the other to "offset" the negative.  So if you actually make it to the end of your car loan but have fallen behind in your credit card don't think you are getting that title until your CC is paid up.  They would even have the legal right to reposess your car for the delinqent credit card.  So you better work very hard on keeping BOTH current.  Oh and how do I know that this exists...because just about every single finance company and bank will have the same identical clause.  So don't think "Oh it is just this evil credit union".

 

 

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#3 Author of original report

Works for Meritrust?

AUTHOR: - ()

POSTED: Monday, May 02, 2016

Jim,

Who is this WE you are talking about? Sounds to me like you work for Meritrust.  If you have ever skipped a payment, the payment goes to the end of the loan.  What does a CC payment have to do with a Vechicle loan?  Not a d**n thing. Especially since they are two totally different accounts.  Not that it's any of your business but we have been on time with our payments until last month.  

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#2 Author of original report

Some people don't have a clue

AUTHOR: - ()

POSTED: Monday, May 02, 2016

Jim,

You must be one of those people that haven't ever had financial problems.  Well good for you.  Until you do have financial problems and can understand people who do.  You have no room to comment!  

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#1 Consumer Comment

"They Say One Thing and Do The Other"?

AUTHOR: Jim - (USA)

POSTED: Monday, May 02, 2016

Yes, all of us here understand perfectly.  For example, they have a signed contract from you guys in which YOU agreed to make every payment on time, every time.  Here we are today.  You promised to do exactly that by signing the contract.  What are YOU doing?  You are going to skip a payment...in other words:  "Say one thing and do another."  Oh, but that's ok for you to do, right?

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