• Report: #985168

Complaint Review: message envy

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  • Submitted: Thu, December 20, 2012
  • Updated: Thu, December 20, 2012

  • Reported By: jackie — elizabeth New Jersey United States of America
message envy
518north avenue garwood, New Jersey United States of America

message envy deceptive practices, tells you that you can cancel @ anytime, says you can gift your subsciption to family, but doesnt say you will be charged. will not let you out of your contract with dr's order garwood, New Jersey

*UPDATE Employee: Wrong

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does not tell you that there are no cancellations,even with dr.'s note,  cannot gift the treatments with paying extra.  expects you to tip, despite 63.00 monthly cost.  went to visit on a gift card, was convinced that i needed to join, when i went home i had secend thoughts,  they refused to let me cancel.

This report was posted on Ripoff Report on 12/20/2012 05:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/message-envy/garwood-New-Jersey-/message-envy-deceptive-practices-tells-you-that-you-can-cancel-anytime-says-you-can-985168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
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#1 UPDATE Employee

Wrong

AUTHOR: Faron - ()

In your contract it states that you must give 24 hours notice of cancellations. This is to ensure that you stick to your appointment, and if you cancel within 24 hours of the appt. you are charged because you have taken a slot of that therapists time which they would not get paid for otherwise.

You do not have to pay transfer fees to give a massage away to someone else, they can pay it themselves and its only $10.

You dont have to start a membership if you dont want to, it is totally in your hands.

Despite the $63 you pay for a massage there, most of us therapists only make $15 per 1 hour massage. its not much and as for me personally, i survive mostly off my tips. Its not required to tip, much like its not required to tip your waiter/waitress but it is good manners and greatly appreciated.

The cancellation process for a membership should be no more difficult than calling the spa and letting them know you no longer wish to continue your membership. 
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