- Report: #1123876
Report - Rebuttal - Arbitrate
Complaint Review: MetaBank
MetaBankP.O. Box 71402 Salt Lake City, Utah USA
MetaBank Only1 Prepaid Visa METABANK - Only1 Prepaid Visa Stole Won't Release or Return My Tax Refund Salt Lake City Utah
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I was expecting my tax return to be direct deposited into my Only1 Visa Prepaid account issued through MetaBank. I called one day before my deposit date to see if there were a deposit pending, I was told "Yes" and that it would be available immediately after it posts. So I waited till later on that day. When I went to log into my account it I was shocked to find it was locked without any notification what so ever.
When I called customer I was advised that my account was temporarily cancelled and I would need to send in verification to get my account reactivated. I was also advised that the review of my verfication would take up to 48 hours to complete. I was told to fax in copies of my Driver's License, Social Secuity card, and a utility bill. So I followed the instructions and did as they requested. After 48 hours passed I called back because I was still unable to log into my account and access my funds.
Now I was being told that the bill I faxed in wasn't good enough, that they were having trouble verifying the information on it and to fax in another bill. So again, I complied. I just wanted to get it over with. Called back again, this time being told that I had failed verification twice and now my account was be closed permanently. I asked how and why I could fail verification but my question was never answered. The rep just kept repeating that the account was being close permanently. She even threatend that she was going to hang up and end the call. I couldn't believe what was happening! They were denying me access to my legitimate funds. I asked to talk to be transferred to Only1's ID verification department. The rep then transferred me to Maurice in the risk department who repeated again that my account is closed for good. He was very rude. He even stated that he would hang up if I started talking about legal, even though I hadn't mentioned a thing about the law. I asked that my funds be returned to the IRS immediately. However, Maurice told me that my funds would remain there on holld until the IRS requests them back. I can't understand why MetaBank feels they have the right to withhold money rather than simply returning it. At this point, I am preparing to fight for what's mine.
I cannot begin to understand how MetaBank can take from so many people, have so many consumer complaints, and still be allowed to operate in the prepaid debit business. I don't know what kind of scheme they've got going on but I do know they are withholding money from many people. They routinely block access to funds, close accounts and hold funds. They use ID verification as an excuse to take money.
DO NOT let this happen to you! Avoid using any prepaid debit cards issued by MetaBank. If you apply for a prepaid debit card, check the terms and make sure it DOES NOT say issued by METABANK. Need more proof? Look at all of the complaints accross web by Googling "Metabank complaints". MetaBank's practices are very deceptive and not in the best interest of the consumer.
IF YOU HAVE FALLEN VICTIM TO METABANK'S DECEPTIVE PRACTICES, I urge you to file a complaint now with the Utah Division of Consumer Protection. Here is the link: http://www.consumerprotection.utah.gov/complaints/index.html
This report was posted on Ripoff Report on 02/15/2014 05:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/MetaBank/Salt-Lake-City-Utah-84171/MetaBank-Only1-Prepaid-Visa-METABANK-Only1-Prepaid-Visa-Stole-Wont-Release-or-Return-M-1123876. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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