- Report: #1145579
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Complaint Review: metlife
metlife Metlife auto and home Took auto pay but cancelled policy and referred to collection for nonpay Internet
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I have had Metlife on my auto home and RV a little over a year. FEB 24 I traded in my truck. On the way home I had a flat just south of Denver in rush hour traffic. Metlife informed me they do not offer a grace period and would not cover the tow. I gave them the info for my new truck but they said they won't cover until I call during office hours. The next day I called and they said I am covered. They continued to draw from my Chase Visa and increased the amount of the monthly withdrawl. Then I got a notice of. Cancellation for failure to pay, dated to January. So I called my Insurance agent who looked on the Metlife site and verified I was driving around uncovered. I called Chase and had them dispute the automatic withdrawl back to January since Metlife was.not covering me. They verified through my insurance agent they were not covering me and I have an email from my agent stating they told her they would refund the monies. So imagine my surprise on May 06 when I got a debt collection call from CSS on behalf of Metlife for unpaid debt... Metlife put my safety and public safety at risk. They should be shutdown for their incompetence.
This report was posted on Ripoff Report on 05/10/2014 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/metlife/Select-StateProvince/metlife-Metlife-auto-and-home-Took-auto-pay-but-cancelled-policy-and-referred-to-collecti-1145579. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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