- Report: #1132111
Report - Rebuttal - Arbitrate
Complaint Review: MetLife
MetLifeP.O. Box 6100 Scranton, Pennsylvania USA
MetLife METLIFE uses every unscrupulous TACTIC to delay YOUR PAYMENT Scranton Pennsylvania
*Consumer Comment: Your plan to go to your insurance board is a good one...
*Consumer Comment: ACS is a common scam
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It has become COMPLETELY obvious that METLIFE uses every possible tactic to delay payment of benefits to it's consumers and surviving relatives. My MOTHER passed away almost TWO MONTHS ago and METLIFE's service is completely designed to avoid and delay payment. It has taken me these two months alone to get the FIRST set of papers to file to obtain payment and now AGAIN I am having the same multi-phone call game with them to get answers.
Each time I call they tell me I have gotten the wrong department and I am calling the number they tell me to CALL! The first time I called them when my mother passed away they eventually told me after talking to quite a few idiots that I had to answer their teleprompting (voice) questions wrong in order to get the right department! I said, "BUT those are the wrong ansers!" The representative said, "I know, I know, but that's what you got to do to get the rigght department." ARE YOU SERIOUS! That is basic business tom foolery.
My mother was part of Delta Airlines until she retired and I am sure Delta is not aware (hopefully) of the situation that METLIFE is putting surviving relatives through in order to obtain their benefits!
I am done playing the phone games and word games with METLIFE in order to recieve my benefits and told them so... I can clearly see when someone's system is designed to deter prosective claims. I am going to an insurance board or governing agency with my claim and deal with them that way and maybe they will decide to fulfill their end that way...
IF YOU HAVE A CHOICE! PLEASE DO NOT CHOOSE METLIFE!! YOU OR YOUR BENEFICIARIES WILL REGRET IT!!!
This report was posted on Ripoff Report on 03/20/2014 08:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/MetLife/Scranton-Pennsylvania-18505/MetLife-METLIFE-uses-every-unscrupulous-TACTIC-to-delay-YOUR-PAYMENT-Scranton-Pennsylvani-1132111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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