• Report: #565756

Complaint Review: Metro Construction

  • Submitted: Sun, February 07, 2010
  • Updated: Sat, September 01, 2012

  • Reported By: AGN — Denver Colorado United States of America
Metro Construction
1732 Wazee Street, Denver, Colorado Lakewood, Colorado United States of America

Metro Construction ***BEWARE***POOR SERVICE*** Lakewood, Colorado

*General Comment: Disgruntled former employees not worth their weight in "shingles"

*UPDATE Employee: Not really different from other roofers...

*UPDATE EX-employee responds: Actually a lot of the original post is quite accurate

*General Comment: ^ that's not right.

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BEWARE...Insurance FRAUD!!! BEWARE  

DONT SIGN ANYTHING WITH THESE GUYS!! If you cancel they will charge you 30%!

I am a Former employee......When I started there was only a few Project Managers...They company grew tod fast, and is in poor condition to keep all their customers happy.  Dont use Metro Construction out of Colorado. 

My neighbors materials were on her roof for 3 months with nothing happening.  My roof took 2 months, I had to do the roof myself, so I would not be out money. I have a list of 25 customers who are in the same boat. All very angry and upset at Metro Construction.

The company provides illegal activity.  They pay for your deductiables, however this is illegal; and called insurance fraud. They play with money that is not theres.  They claim to pay your deductiables in the form of a advertisement.  This is there way of getting around insurance fraud.  Dont get caught in up with these guys, they will be caught sooner or later. They are breaching the Insurance Commission everyday. 

I got upset at the amount of unhappy customers, I would field 3 to 4 pissed off customer calls per day.   I am not the only one who can back this up, See other rip off reports, or contact me directly for additional information.

They still owe me money, and will not pay.  They still owe several of my customers money and will not pay....As well as several employees who have since left. They always over promise and under deliver to their customers. 

NONE of there construction crews speak any English.  Who know's if they are illegal.  Metro Construction also fails to comply with OSHA. In the 13 months I was there I didnt see 1 hard hat on any crew on any , nor were any of the crews ropped off; as required by OSHA.  Those are only small examples of what a poor company Metro Construction is. Not to mention I have witnessed illegal drinking and drug use on job sites, which is strickly against OSHA regulations.  

Do yourself a favor Dont Hire Metro Construction.....If you do you will regret it!....I promise.....

This report was posted on Ripoff Report on 02/07/2010 12:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Metro-Construction/Lakewood-Colorado-80202/Metro-Construction-BEWAREPOOR-SERVICE-Lakewood-Colorado-565756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Disgruntled former employees not worth their weight in "shingles"

AUTHOR: Consumer Ann - (United States of America)

I too have been a victim of a disgruntled former employee on Ripoff Report. Here is my opinion, so take it for what it is worth. This "complaint" seems incredulous, even were it not to have been put out there that the author is a former employee. If consumers were to believe every word, then perhaps Metro Construction does not need them as a client anyway.  The term this former employee complains of, a fee of 30% of the total contract price in the event the consumer cancels the work, is industry standard.

This is not something specific to Metro Construction, and certainly not "hidden" amongst other terms of the contract, nor is it put there to "screw" a consumer where a ripoff report, like this brazen one, is called for. Regardless, a consumer has a right to ask to reject a term, or not sign the contract, right? So, all consumers should read before they sign, perhaps ask to add or modify terms, and if they don't, then I guess they are a victim of their own intelligence or lack thereof.

Additionally, we were never offered a "waiver" or otherwise for our deductible, and were advised payment of our deductible it is due upon competeion of the project. Our rep has been to our home twice, and was timely and informative. The author of this complaint should be ashamed to have made such an incredulous report, and just moved on to another employer. My guess is, he has already done so and complained about that one as well. We plan to use Metro Construction, and will certainly advise of our experience when the work on our home is complete.
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#2 UPDATE Employee

Not really different from other roofers...

AUTHOR: JJ - (United States of America)

In response to the last post, I would argue that Metro Construction doesn't step outside the behavior exhibited by many other roofing companies. In fact, in my experience I've found most of the employees and management to be genuinely concerned for the customer.

1) Metro Construction does NOT pay for deductibles.

2) Only roofing permits are required to install insulation in Denver.

3) Drinking might happen around the office, but I have never seen anyone on a residential job drinking or on drugs. Who doesn't let loose after a day of work?

Yes, the crews are legal and hardworking citizens.

We have had a number of disgruntled ex-employees leave in a short period. Several of them are starting their own roofing company. Another stole a significant amount of money from the company. I would encourage anyone doing research on Metro to consider that when reading suspect online reports.

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#3 UPDATE EX-employee responds

Actually a lot of the original post is quite accurate

AUTHOR: Rio - (United States of America)

although it probably could have been brought to light without the comments about illegals, etc. To the best of my knowledge the crews were legal when I worked there.

Different industries likely have different regulations but when Metro trains you, they are very clear to tell you that it IS illegal for the company to pay the deductibles and, yes, they squirm around it the same way that most roofing companies do - they offer a "sign allowance" that just happens to be the exact amount of your deductible.

Yes, there is a significant amount of drinking and some drug use on the job. In fact, its quite common for members of the sales staff to be tanked and stumbling through the office.  It is also common knowledge that the roofing crews don't use OSHA required safety equipment.

What might be more interesting is that they are not licensed in the city/county of Denver to blow insulation so the hundred or so insulation jobs they have done in Denver were done by an unlicensed contractor and WITHOUT pulling the required permits and the homeowners never knew.  I understand that there is the possibility of the homeowners receiving violation for illegal work if they get caught?

The sales staff is trained to put the bare minimum of information on the contracts that homeowners are asked to sign - usually "for insurance proceeds" or "per adjusters report" so you never really know how much the roof is going to cost and, if you sign over your insurance checks, you had better be sure that you keep careful track of anything on the claim that wasn't done by Metro because the excess funds will only be returned to you if you call and demand it. Otherwise, they will simply adjust the price of the roof to show no money owed back to you. 

Metros Achilles heel is their Better Business Bureau rating - they are very uptight about keeping it high so any BBB complaints are resolved fast! If you are having a problem with them - be sure you file a complaint even if you aren't looking for a resolution - that way it will go on record to warn the next people.

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#4 General Comment

^ that's not right.

AUTHOR: COjoe - (United States of America)

My wife has worked in insurance for the past 4 years. I brought this to her attention while I was researching this company. She's told me that it is not illegal for a company to absolve the cost of your deductible. It is done every day by windshield replacement companies. They waive the cost of the deductible so you don't have to pay it. The deductible is the portion of insurance 'you' owe. If a company chooses to pay it for you, or if you pay it, it can be done legally. 

Please do research before flagrantly filing complaints.
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