We purchased a home from Metro Homes in July, 2002. We were promised the home was be refurbished to our satisfaction. When the home was delivered, it still smelled of cat urine, had broken toilets, leaky faucets, missing door hinges, etc... During the buying process, we were mislead on the requirements for preparation of the site and ended up spending over $2,500 for preparation of the site because we had to have concrete piers poured for the home instead of using portable pads as the dealer said we could.
In September, after the home was finally put on the piers and anchored, it was apparent there was hidden damage on the frame of the home. When Metro Homes and the finance company they directed us to, Conseco Finance, (see my report on them dated 3/3/2003), they basically said tough luck. The home was sold as is. It was not until the Missouri State Attorney General's office was contacted they I could get anyone to even come out and see the damage. Finally, Ms. Lucas of Metro Homes and Bob Begnaud of Conseco Finance did come and see the damage in December, 2002. By this time, the home had set empty for 6 months and my family and I had to find alternative housing. We no longer need or want this defective home. Ms. Lucas was very unprofessional in her behaviour and verbally abusive while on our property and at one point I told her if she didn't leave, I would call the Sheriff and have her removed.
The outcome of this whole mess is that the trailer is still on our property taking up space and there has been no attempt on the part of either party to rectify this siutation.
De Soto, Missouri