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Report: #1215213

Complaint Review: Metro PCS - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Mike — Brooklyn New York USA
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  • Metro PCS Nationwide USA

Metro PCS owned by t-mobile MetroPCS does not honor warranty and requires many hours to TRY to solve defective product Nationwide

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Metro PCS poor customer service and not honoring warranty on Defective phone (2)

me Around January 22, 2015 at a MetroPSC store I bought a ZTE Zmax phone with one month of service. About 2 weeks later I went back to store because people were complaining they could not talk to me beca

Today at 12:06 PM

 

 

me

To

 

Around January 22, 2015 at a MetroPSC store I bought a ZTE Zmax phone with one month of service. About 2 weeks later I went back to store because people were complaining they could not talk to me because there was an echo of themselves distracting communication. I went back to store where I purchased and was told Echoing is normal on all phones with all carriers. I went to 2 other stores who said not true, go to a corporate metropcs location, there are 2 in Brooklyn NY. I went to the closest one and spent hours there. They did not hear the echo, put in a trouble ticket and called metropcs support to reset the network settings etc. The tech support by phone tried to send me an email twice but it did not arrive on my phone. Later that evening the messages did. A few days later after the 4 day period I had to wait they said they finished the network reset for me. My problems remained. I called ciust service again and they said your phone is defective go to corp store. On Feb 16,2015  I went to the other corporate store in Brooklyn on Flatbush Ave. They said they had none to replace for me, that they were not going to take one out of a box, thet would have to order it. They were waiving the $15 fee. They could not order just 1 so they had to wait a few days. I asked will I need to wait a month? They said no way, 2 weeks at most. On or about March 6, 2015 I went back to same store. They did not have the phone and seemed uncertain if one was ordered. I was given an assistant mgr to ask for on March 12, 2015. On March 12 I called the assistant mgr who was nice and did not lie to me. But he said he would need to look into it and could not give me a date when i would get a phone.

In the interim the phone developed more issues. Sometimes i could not hear anything so I had to use the speakerphone to be able to hear anything.  So today I spent 2 more hours on the ZTE Zmax (called Olympia) and still have a defective phone and no expected date for resolution.

I called ZTE usa and a supervisor said they offer a 1 year warranty for repairs with a typical 10 business day turn around and Metro offers their own warranty. I would have to talk to them.

I called parent company TMUS that bought Metro pcs around 2013 and spoke to someone in investor relations who suggested I email her at investor.relations@t-mobile.com

I told her that the level of service from metro pcs is very low. Its as if when you are in a corporate store they are doing you a favor to wait on you. Half the employees are behind a door in the back and only one or 2 people are waiting on consumers at a time.

Metro PCS will after 3 months of service if I make a request, send me codes to unlock the phone. Lets see if I have a working phone. I was considering buying a new phone of the same model to get a working phone but the same issues would exist with no guarantees of a normal working phone.

I think 30 days is a reasonable period of time for Metro Pcs TO GIVE ME A GOOD WORKING PHONE.    The phone is used for business.

 

 

This report was posted on Ripoff Report on 03/12/2015 09:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/metro-pcs/nationwide/metro-pcs-owned-by-t-mobile-metropcs-does-not-honor-warranty-and-requires-many-hours-to-t-1215213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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