- Report: #1161851
Report - Rebuttal - Arbitrate
Complaint Review: metro pcs
metro pcs300 Avenue U brooklyn, New York USA
metro pcs i have bough a phone and the sales representative said if i pay $120.00 i will receive a rebate of $50.00 back, i also have extra money to upgrade my plan. brooklyn New York
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June 3rd 2014 i had came in to speak about a new phone, because my screem broke i wanted a new phone. The sales representative had told me that the new LG metro pcs phone was $120.00 plus you will get a mail in rebate of $50 sounded like such a sweet deal so i did it. I also paid $10.00 extra to increase my plan from $40 to $50 for better service. After a few days the service was really bad i kept having 2g show up instead of the 4g that i paid for. I had so many dropped calls that i reurned to the provider and they did was rebooted my internet yet it was still terrible. My normal bill cycle is the 27th of each money, so i received a sms notification to pay the about $57.84 i was very confused why the extra charges since its not a contract provider and i have been paying the same amount for years. As i walk into the metro pcs store from where i initially bought he tells me to call metro pcs the company so i did right infront of him they told me that the amount i paid to upgrade my plan wasnt in the system so basically the sales person pocketed the money. I was very upset so i payed my bill and the sales guy took 7$ out of his pocket and gave it to me. Wow i was shocked on how many other people they steal money from. As i wait for my rebate to come in since its going to be almost a month in a half i called metro they had told me my phone didnt qualify for a rebate and that i should go back to where i bought it and ask fo the manager to get my money back, i was so upset that i have been ripped off especially from a company i have used loyaly for years. Today july,14,2014 i went to the same sales provider to tell him what i have been told and right away he knew he had been caught. So he went and called someone on his cell phone which i believe was a manager and all of a sudden speaks a different language which i thought was completely disrespectful he gave me a s****.>
This report was posted on Ripoff Report on 07/14/2014 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/metro-pcs/brooklyn-New-York-11223/metro-pcs-i-have-bough-a-phone-and-the-sales-representative-said-if-i-pay-12000-i-will-1161851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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