• Report: #1161851

Complaint Review: metro pcs

  • Submitted: Mon, July 14, 2014
  • Updated: Mon, July 14, 2014

  • Reported By: christina88 — brooklyn New York
metro pcs
300 Avenue U brooklyn, New York USA

metro pcs i have bough a phone and the sales representative said if i pay $120.00 i will receive a rebate of $50.00 back, i also have extra money to upgrade my plan.  brooklyn New York

*General Comment: Then...

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June 3rd 2014 i had came in to speak about a new phone, because my screem broke i wanted a new phone. The sales representative had told me that the new LG metro pcs phone was $120.00 plus you will get a mail in rebate of $50 sounded like such a sweet deal so i did it. I also paid $10.00 extra to increase my plan from $40 to $50 for better service. After a few days the service was really bad i kept having 2g show up instead of the 4g that i paid for. I had so many dropped calls that i reurned to the provider and they did was rebooted my internet yet it was still terrible. My normal bill cycle is the 27th of each money, so i received a sms notification to pay the about $57.84 i was very confused why the extra charges since its not a contract provider and i have been paying the same amount for years. As i walk into the metro pcs store from where i initially bought he tells me to call metro pcs the company so i did right infront of him they told me that the amount i paid to upgrade my plan wasnt in the system so basically the sales person pocketed the money. I was very upset so i payed my bill and the sales guy took 7$ out of his pocket and gave it to me. Wow i was shocked on how many other people they steal money from. As i wait for my rebate to come in since its going to be almost a month in a half i called metro they had told me my phone didnt qualify for a rebate and that i should go back to where i bought it and ask fo the manager to get my money back, i was so upset that i have been ripped off especially from a company i have used loyaly for years. Today july,14,2014 i went to the same sales provider to tell him what i have been told and right away he knew he had been caught.  So he went and called someone on his cell phone which i believe was a manager and all of a sudden speaks a different language which i thought was completely disrespectful he gave me a s****.>


This report was posted on Ripoff Report on 07/14/2014 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/metro-pcs/brooklyn-New-York-11223/metro-pcs-i-have-bough-a-phone-and-the-sales-representative-said-if-i-pay-12000-i-will-1161851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Then...

AUTHOR: Tyg - ()

 If you want your money back then YOU must return the phone with ALL packaging that you received. If you dont have the packaging anymore then odds are they wont help you at all. At that point your only choice is to go with a different service.

 

>>>>>>>>>>>>>>  So he went and called someone on his cell phone which i believe was a manager and all of a sudden speaks a different language which i thought was completely disrespectful he gave me a s****.>

 

These are your own words typed by your own hand. Here YOU make assumptions. Because this person is speaking in a tounge that you dont understand, THAT is disrespectful?? HOW????? We know what they are talking about, and thats YOU. Odds are that by the time YOU submitted the rebate form it had expired. Which would mean that YOU were NOT scammed and this entire situation would be of your own doing. Im NOT saying that is what happend but ppl like YOU need to OPEN YOUR EYES!!!!Just because YOU think someting is one way, it normally tends to NOT be what YOU thought.

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