- Report: #1113683
Report - Rebuttal - Arbitrate
Complaint Review: Metro PCS
Metro PCS504 N Dixie Hwy New Smyrna Beach, Florida USA
Metro PCS Fraud, misappropriation of funds, illegal payments and extortion New Smyrna Beach Florida
*REBUTTAL Individual responds: The factual events that occured
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Every time I am forced to go in this store, it is a reminder me of what is wrong with this country. How a company like Metro could allow people like this to represent them is beyond me. The only thing this woman should be allowed to endorse is birth control. Being a loyal customer for over 5 years, I decided to purchase a new phone from the local store. They had a deal for $100 out the door on a new touch phone. Fine. I handed over the $100 and was on my way. Two days later on New Years Eve at 1:30PM Jennifer calls me. "You need to get down here and pay me another $53 before I leave at 3:30 or your phone will be shut off!!" This woman proceeds to explain to me how this was super important and they are going to cut my phone off.. She repeatedly said, that this had nothing to do with her and how she had done nothing wrong. Again????!!!! I am thinking "I GAVE YOU $100 FOR A NEW PHONE AND YOU DID WHAT WITH IT?????"" Is this a joke? No, Jennifer is a joke. Turns out, they took the $100 and paid PART of my upcoming phone bill AGAINST my WISHES OR REQUEST. The balance apparently still due is now $53 and she wants her money for the phone still. My bill wasn't due for another week. Jennifer says that she doesn't know what I am talking about and so sorry.....where is my $53? NO sense of responsibility or customer loyalty. She should be selling pot pipes and condoms as well as Metro PCS phone and service from that store. Bottom line...I paid my bill with Metro and that scumbag still had my phone shut off BEFORE the billing date. To the dozens of people I have sent to Metro over the years, I'm sorry. The service is great but the customer service is the WORST. Jennifer and that crappy little shack that has a Metro PCS logo on it is a disgrace to American business practices, the city of New Smyrna Beach and honest business people nation wide. Sleep tight Jennifer you SCUMBAG.
This report was posted on Ripoff Report on 01/07/2014 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Metro-PCS/New-Smyrna-Beach-Florida-32168/Metro-PCS-Fraud-misappropriation-of-funds-illegal-payments-and-extortion-New-Smyrna-Bea-1113683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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