- Report: #1040428
Report - Rebuttal - Arbitrate
Complaint Review: Metro Pcs
Metro PcsOcala, Florida United States of America
Metro Pcs Refused Billing Cycle Reset Ocala, Florida
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Today, April 3, 2013 I went into my local Metro Pcs store to have my billing cycle reset and was advised that they were unable to reset it and that I would have to make another monthly payment to keep my service from being interupted tomorrow. The representative told me, not to worry if I made a payment today it would carry me until May 3, 2013! My response was "Are you kidding me??, because I am not finding it funny at all." So basically, they are telling me that I paid for three lines to have 12 days service with the payment I made on the 22nd of March and now in order to keep my service I must pay another month. I went with their service because it was prepaid and no contract; therefore, my understanding was that when I pay, I would recieve service for that "MONTH". So, now in order to keep my service I must pay them another $125, which makes a total of $250 for 42 days service.
Some how, it really does not make sense to me; but, they seem to think it makes perfect sense to take advantage of loyal customers. I also want to add that I have never in my life filed a complaint of this type; however, this is not good business and people need to know that this company does not seem to care about their loyal customers. When I switched to their company so did about 25 or so of my friends and family (and many of their other friends and family members); therefore, when I switch to a new company that will be respectful of my business, so will my friends and family, along with their other friends and family members. I could have went with a company that offers contracts and great discounts on top of the line phones for signing a contract if I wanted to be obligated to pay for service monthly whether I used it or not; instead, knowing there would be times that we would not need service, I chose prepaid.
This report was posted on Ripoff Report on 04/03/2013 03:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Metro-Pcs/Ocala-Florida-/Metro-Pcs-Refused-Billing-Cycle-Reset-Ocala-Florida-1040428. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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