- Report: #1130545
Report - Rebuttal - Arbitrate
Complaint Review: MetroKichen.com
MetroKichen.com4041 Kingston Ct SE Ste A, Marietta, Georgia USA
MetroKichen.com Dishonest & Despicable Marietta Georgia
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I'm a 60 year old career sales executive and entrepreneur. This ranks with the worst buying experiences of my life, right up there with phony watch hawks in Times Square.
We purchased a new 10-piece All-Clad set for our daughter's birthday. Upon inspecting the set the day it arrived, we found 2 pots scuffed on the bottom. I contacted Lauren Whiteside, a member of this family owned company. Lauren was very helpful and said she would send an exchange. I was leaving for a one-month vacation and concerned about holding the pieces until I returned. Lauren assured me this would not be a problem and she confirmed our agreement by email.
After returning from vacation, I inspected the replacement pieces, and shipped the tow damage pots back. Two days later, Shaun, their customer service manager emailed me that the returned items had been used and they do not accept returns of used items.
We never used any of the items in the set. Everything is in the original packing. We have documentation and photos. After a heated conversation, in which I was basically called a liar, I tried to remedy by email with no change. Lauren never responded to any of the emails. He refused to put Lauren on the phone or she refused to get on the call, I'm not sure although I assume the former.
They charged over $500 for the two replacement items to my credit card. MetroKitchen stated they are returning the two damaged items to me and expect me to keep the replacement pots as well. We only paid $549 for the whole set – nearly double the price.
Hopefully our credit card company will work this out. We are filing complaints with the BBB, FTC and a claim for mail fraud.
This report was posted on Ripoff Report on 03/13/2014 02:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/MetroKichencom/Marietta-Georgia-30067-8/MetroKichencom-Dishonest-Despicable-Marietta-Georgia-1130545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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