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Report: #1208628

Complaint Review: MetroPcs - Nationwide

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  • Reported By: HorseLover — Woodland California
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  • MetroPcs Nationwide USA

MetroPcs Metro Pcs Metro Pcs will not unlock the phone I bought from them Dallas, Tx Nationwide

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www.facebook.com/ihatemetropcs

So I HATE METRO PCS - LET ME COUNT THE WAYS:


I am in California. I have had 3 lines with MEtro PCS for the past 15 years. The service is marginal at best. Their billing is terrible. But even worse is their customer service. What they are good at is lack of customer service. They could not figure this out if their business depended on it.

So here is the latest horror story by Metro PCS- 

I want an unlock code so I can take my phone to any carrier other then Metro PCS . I requested this on Feb 4th. These codes should be generated in 3-4 business days. It is now Feb 11, 2014. I cannot use the phone until I get this. I originally needed this to go out of the county, I now need the code to switch carriers.

The corporate headquarter has no email address in Dallas Texas - 75360.

I did find these emails - if you want to contact them Media Contacts T-Mobile US Media Relations MediaRelations@t-mobile.com

Investor Relations 877-281-TMUS OR 212-358-3210 investor.relations@t-mobile.com

If you want a help desk - well you are out of luck. Cause they dont want to talk to you, just take your money $$$$

Ok-

1. I have to drive 45 minutes to the location in West Sac because the temp stores in our town cannot fix, phones, fix their horrible billing problems, correct errors etc... Note if you are looking to sign up - ask where the main store is. If it is not in your town - go find another carrier - just a suggestion or you will be stick driving to timbuk to to fix any small errors etc... cause the franchises cant do diddle)

2. They lie and say on they are located in Nor Cal when you call the freaking call line. Note it will take you over an hour to reach a real person and you have to go through this maze of phone option bs that does not apply to you and if you do not select as bs option their phone will automatically disconnect you. You are stuck. Cause you cant email them, cant get anyone on the phone... Noone speaks English as a primary language. They are probably in the Philippines or India, I even caught them when I asked what time it was there here in Nor cal it was 10pm and she said 5 am. Eye roll.

3. They will not unlock a phone that you own. Flat no. If you buy a phone and use them, then you are done, you cant move it cause they will not release it - at least that is what I am finding out. This is against the law. 

4. They do not credit payments you make to your account. So in Jan I made my regular payment. I flew out of town and my phone quit working. So I made another payment. Then 4 days later it quit working. So I made yet another full payment and so did another person back at my town as I had to fly out of country. Finally after missing my plane, renting a car to drive an hour in some other state to find a corporate office, they got my phone turned back on and said "oops" . Yeah WTF. OOPS!

5. Then when you want your money credited. You know the $300 overpayment - They tell you they do not owe you anything when they Fk up . So like I had an over payment of 340 dollars and wanted a credit they said they do not owe me anything. When I brought this up she said right you do not owe anything for 4 more months. I told them I wanted a credit and to send it out. Guess what - yeah your right if you guessed we never got our money back.

6. They said they were going to send a credit on a card to me. Its been over a month and I have not received this.

7. I called 3 weeks ago for an unlock code on my phone and sat on hold for over 3 hours talking to people in other countries where English is not the primary language. The supervisor eventually got on the phone and said he could not give that to me I had to go to some fkd up website to get an unlock code. He could not remember the website. Yeah WTF. I complained, called back went through hold hell , through supervisors til I got another one and explained I had the right to the unlock code which he assured me he would email to me the next day.Guess what? If you guessed I never got it- you are RIGHT!

So week later . So I called the fkd up call line again , finally found a real person by pressing options that are not pertinent to my situation and they told me to go to West Sac. to my local dealer.

So back to West Sac another hr to stand in line with a bunch of homeless tweekers and the guy at the counter said why did you come in here, we cant do anything, they - customer serive should have given this to you over the phone. He then said he would take care of it and email me the next day and call to check in.

Guess what? If you guessed they never did this , then you are correct!

So - now on hold again. You cannot call and get a real person. the phone numbers for West Sac are not listed. 

ON the phone right now with Supervisor Raymond 304621 - says he is in Nor cal somewhere in SFO. But sounds like he is in Pakistan. He asked me to verify the 8 digit code which I did - he told me it did not work. Another Fk'up on their end. Then checked my security passwords and told me gee that's weird you gave me the right code. No s***.

So this d****e is telling me he has to send yet another request. BS - This is the THIRD REQUEST! They cannot locate this!

So now on hold while they look for it. So here is another hour burned. I am talking to supervisor when I asked for his supervisor. Seriously!

So they have no unlock code . He transfered me to 

305359 - Jamaca in California - she sees where I requested the unlock code- but its ending up Metro is not sending the code. So she is going to give me a ticket number and call me tomorrow . What the FK. She has no extension in her office so you cannot call her. When asked if they have a phone number she said no you have to call the main number. So she promised she would call me tomorrow with the unlock code when she gets it tomorrow. Her shift starts at 5 am its 8:10. its 10 pm here. So yeah she is not in Nor California - so METRO PCS ARE LIARS On top of everything.

Today I was told Ceceilia - #9897 in office in Mexico - she said February 6th corporate put a note on my account that they cannot unlock it and they would get hold of me when they get the code. They told me 203 codes. They said unlock codes are not available for the device. I bought the phone from MetroPCS. She has no date when this will be done. Hung up on me.

This report was posted on Ripoff Report on 02/12/2015 11:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/metropcs/nationwide/metropcs-metro-pcs-metro-pcs-will-not-unlock-the-phone-i-bought-from-them-dallas-tx-nati-1208628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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