- Report: #1135950
Report - Rebuttal - Arbitrate
Complaint Review: MG Credit
MG Credit5115 San Juan Av Jacksonville, Florida USA
MG Credit These people need to get their stuff together! Jacksonville Florida
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My account from Borland Grover Clinic was sold to them after missing ONE payment. I had been communicating with BG Clinic to let them know I would be missing the payment. I sent the following months's payment, they cashed the check and still sent me to MG Credit.
I received a call from Glen, who was very unprofessional and expected me to pay the entire balance that day. I was a little taken off guard, because I wasn't even aware the account at been sold. First, MG had the wrong balance on the account. I had to go through my records and contact GB Clinic and then get back with them to get the balance corrected. Each time I dealt with Glen, he was the same - very unfriendly and unprofessional. However, I wanted to pay the debt, it's mine. I am not disputing that.
I set up a promise to pay with Glen and was told I would be receiving a letter from MG with all the information. I have never received anything from them. Even after calling several times and being called a liar by Glen. He said he had proof I received the letter. Considering I talked to him once or twice a week for 3 weeks trying to get everything straightened out, I don't see why would lie about getting the letter.
I asked to speak to a supervisor and got Denise. She also wasn't very friendly, but was definitely an upgrade from Glen. She said she would notate the account so I would not have to deal with Glen anymore.
I asked for another letter to be sent and took care of two months of payments, just to not have to worry about it. I call today to try and make a payment and tell them I still have not received a letter from them. I am basically called a liar again and told they show I got the letter. Unless they are sending it certified, I don't know how they would know that. Oh well. So, they try to send me to Glen again today and I basically tell them I will not deal with them. The person who answered the phone basically tells me that I have to deal with Glen, because it's his account. I tell them, either I deal with someone else or I don't pay.
They put Denise on the phone, who basically calls me a liar again about the letter. Then tries to tell me I do not have payment arrangements for $50/month set up. She also says that I have not paid since Feb and I am due for March. (I paid $100 in Feb to take me good through April.)
She gave me the address to send in the payments, so I am just going to do that from now on, because dealing with them is such a pain. They don't have their crap together and they are so rude.
This report was posted on Ripoff Report on 04/03/2014 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/MG-Credit/Jacksonville-Florida-32210/MG-Credit-These-people-need-to-get-their-stuff-together-Jacksonville-Florida-1135950. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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