• Report: #1116498

Complaint Review: Miami Habitat

  • Submitted: Fri, January 17, 2014
  • Updated: Sat, June 14, 2014

  • Reported By: DCCircuitboy — columbus Ohio
Miami Habitat
1329 Alton Road Miami Beach, Florida USA

Miami Habitat Do NOT make a reservation with these people!!! Miami Beach Florida

*Author of original report: can you read?

*UPDATE Employee ..inside information: Stop using our name

*Consumer Comment: Chargeback time

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We made a reservation, and put down a deposit.  Over a week later, we received this from Saskia, the rental agent...

I deeply apologize but, we have a problem with your reservation. The owner was out of town and he just arrived to inform me that I cannot rent the property less than a week in Premium Season or High Season. I am so sorry, but I must cancel the reservation as the price is higher $ 3,700 and you have been charged with $ 2,685.

 

A summary of what happened next...

Saskia called me today and simply told me that she is cancelling the reservation unless we agree to pay an additional $1015 over what was specified in our contract. The manager is supposed to call me back tomorrow, but she indicates the manager gave her this direction and they aren't willing to consider any kind of negotiation. In short, she wasn't willing to listen to anything or discuss the contract at all...they simply aren't standing behind the contract.

I doubt they will do the refund.  But thankfully, the charge can be disputed, and these crooks have no ground to stand on since we had a contract.

 


This report was posted on Ripoff Report on 01/17/2014 08:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Miami-Habitat/Miami-Beach-Florida-33139/Miami-Habitat-Do-NOT-make-a-reservation-with-these-people-Miami-Beach-Florida-1116498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

can you read?

AUTHOR: DCCircuitboy - ()

There is a direct quote from your employee. And we have the correct website. Sorry.  But this is correct.

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#2 UPDATE Employee ..inside information

Stop using our name

AUTHOR: Miami Habitat - ()

Miami Habitat is a rental vacational company that has been in the market for over 13 years. We have our offices located in 1329 Alton Rd. Our web site is Miamihabitat.com.

We managed over 60 properties, located mostly in South Beach and North Miami area. We make contracts for every apartment or house that we rent.

You are not clear when saying who did take your money, or  which property was a scam.

If you were a victim of a vacation rental, please try to get the right names and report them to the authorities. 

Stop using our name.

 

Best regards,

 

Julieta Rodriguez

Miami Habitat

Customer Service Department

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#3 Consumer Comment

Chargeback time

AUTHOR: Giselle - ()

I would go ahead and file a chargeback with my bank/CC company, in anticipation of "problems".

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