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Report: #1328038

Complaint Review: Micro-Star International USA - City of Industry California

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  • Reported By: minhtri1002002 — Singapore Other Singapore
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  • Micro-Star International USA 901 Canada Court, City of Industry, CA 91748 City of Industry, California USA

Micro-Star International USA deemed my RMA request out of warranty for a fault that I did not commit California

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I purchased a motherboard manufactured by MSI USA. The product failed after one week of usage. I inspected the product, and discovered a likely physical damage. After comparing the product's condition with a picture that I took previously, it is likely that the damage was evident when I received the product.

I contacted MSI through several channels for my warranty service and clarifcation for my situation:

-Email a customer service rep: there is no response. 

-Post 2 enquiries through their online portal: there is no response. 

-Message them on Facebook: there is no response.

-Created a technical support request: the response was automated, followed by several short reply with unhelpful suggestions (because I already performed these actions and detailed them in my inquiry).This implied my specific situation and concern were not considered with adequate attention. 

-Created a customer support request: MSI claimed the damage was a fault on my part, and refused to honor their warranty. Instead, MSI offered to repair the motherboard at my own expense. I feel that it is an unfair practice, as I am not responsible for the defect, and was not given an adequate response from MSI.

Thank you.

This report was posted on Ripoff Report on 09/14/2016 04:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/micro-star-international-usa/city-of-industry-california-91748/micro-star-international-usa-deemed-my-rma-request-out-of-warranty-for-a-fault-that-i-di-1328038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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