- Report: #1119705
Report - Rebuttal - Arbitrate
Complaint Review: microsoft store
microsoft store, Select State/Province USA
microsoft store shipped a cancelled order after telling me it was cancelled new york
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I ordered a computer from microsoft store on dec 31 2013. I decided to cancel the order so i could use a different billing method. I was told it wouldnt be a problem because the next day was a holiday and the $900 computer wouldnt get shipped til Jan2. They said they don't charge you until the item gets shipped. I told them I planned on buying another computer but I needed to be assurred the first order was cancelled. I was assurred by several different people from microsoft.
After endless phone calls microsoft shipped and billed me 2 computers for$900 each. I refused one of them and it was returned to microsoft store on January 7. I called again they said my refund would be processed as soon as they got the return. I called them again January 27 and I was told my order wasnt processed yet and I should receive my refund in 4 or 5 days. Today I receive an email saying it will be another 10 days because my refund failed in their system. I have had endless phone calls and emails with microsoft. I dont believe they will send me my refund in 10 days
This report was posted on Ripoff Report on 01/30/2014 06:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/microsoft-store/Select-StateProvince/microsoft-store-shipped-a-cancelled-order-after-telling-me-it-was-cancelled-new-york-1119705. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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