- Report: #1101937
Report - Rebuttal - Arbitrate
Complaint Review: Microtec Support
Microtec Support10685-B Hazelhurst Drive #14103 Houston, Texas USA
Microtec Support $300 gone and my computer still crashes and doesn't install updates. They don't honor their refund policy. Houston Texas
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I was called by a person named Marshall Smith of Microtecsupport.com who claimed to be a Microsoft certified consultant. Very friendly. An Indian accent. I had been having problems with my computer not responding and not installing important updates. I thought he was responding to a help screen I had tried to access the day before. He talked me into allowing him access to my computer and eventually into paying $300 for antivirus software and their service-- removing bad files.
The whole process took hours and my computer runs no better than before and still isn't installing important windows updates. Then I saw the report on your site, which described my experience exactly-- even the part where they claim they're giving you a discount from prices charged at Walmart or Best Buy for the software and where they claim you're getting a lifetime version of the software, etc.
I called my credit card company to try and stop payment and spent an hour on the phone-- a three way call between a representative from my credit card company, who acted as my advocate, and a manager from Microtecsupport who so far has refused to honor their own refund policy. This really is a scam. I hope something can be done to stop it.
They also told me to change my passwords on my online bank accounts. I didn't do that because my son advised me not too in case they still had access to my computer.
This report was posted on Ripoff Report on 11/24/2013 10:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Microtec-Support/Houston-Texas-77043/Microtec-Support-300-gone-and-my-computer-still-crashes-and-doesnt-install-updates-The-1101937. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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