• Report: #1103435

Complaint Review: microwavedisplay.com

  • Submitted: Sun, December 01, 2013
  • Updated: Fri, April 18, 2014

  • Reported By: John — Newburgh New York
110 Groce Rd. Lafayette, GA 30728 Lafayette, Georgia USA

microwavedisplay.com William E. Miller Mailed part and checks, then he e-mailed back stating needed more money for repairs, never heard from him again in spite of e-mails he never responded to Lafayette Georgia

*REBUTTAL Individual responds: Well, I won the chargeback but he still owes me $30...


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 I saw a internet page that looked legit, it even had endorsements on it to make it look real. I followed the instructions and mailed the checks along with the order form and part. I then shortly got an e-mail from Mr. Miller stating that the repairs were more expensive than anticipated and he would complete the repair for 163.95, minus the checks the balance was 103.95 which I was e-mailed a form. I authorized the repair and paid for the repair via credit card. Three weeks went by and no word. When I contacted him via e-mail he never responded. I tried calling and only get an answering machine.

This report was posted on Ripoff Report on 12/01/2013 02:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/microwavedisplaycom/Lafayette-Georgia-30728/microwavedisplaycom-William-E-Miller-Mailed-part-and-checks-then-he-e-mailed-back-stat-1103435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Individual responds

Well, I won the chargeback but he still owes me $30...

AUTHOR: William Miller - ()

Well, about 3-1/2 months later, I have won the chargeback against this guy, who in my opinion just may be a spineless little f** c********** at best.

But I won't use such language, since it might be interpreted as profanity. He may only teabag, after all, and he may not actually s*** c****. I guess nobody knows but his boyfriends and the guys at the various glory holes he might frequent while making his daily rounds.

Yet I guess I can say whatever I like, since this is America, and I'm saying it on Ripoff Report, where anything goes, and it's all protected by the DMCA (http://en.wikipedia.org/wiki/Dmca). Right???

Well, actually this guy John Dianni still owes me the $30 fee that was charged to my credit union account due to this chargeback, which he admitted was NOT justified. We won't even talk about interest or damages for now...

I've still not decided whether to go after this guy for libel (written slander) and to have his county Sheriff seize property to satisfy any judgment over that, but as sweet as that would be, it would take SOOO long.

So for now, I guess I'll just take solace in the fact that I was proven right, he was wrong, and he's (IMHO) proven himself to not be enough of a man to admit it and set things right.

So I would advise folks to boycott him or at least not let him pay you for any goods or services (like b*** plugs, Astroglide, or a*** beads) with anything other than cold, hard cash. Even if he offers to toss your salad and s*** you off several times after you cornhole him, I would insist on cash up front instead. While he may be an a** to mouth kind of guy, I don't think we can trust that mouth to tell us the truth, do you?

So I hope this helps EVEN ONE PERSON out there not get "ripped off" by John Dianni.

But if it hurts MY reputation? Well, anybody who buys such horseshit can kiss my a*s.

I'm TIRED of over-empowered half-c***** whiners who can't - or WON'T - read plainly written terms of service they are agreeing to who will launch a metaphorical nuclear strike at the slightest (perceived) provocation.


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#2 REBUTTAL Individual responds


AUTHOR: William Miller - ()


This "ripoff" report is completely unjustified.

But then again, I’d guess most of them are, since they can never be retracted, and most of them seem to be anonymous.

And lo and behold, what seems to follow a Ripoff Report is spam e-mail to the subject of the report offering a "service" to get Ripoff Reports "removed" from Google search results for a small fee, such as $99.

Jeez. Isn’t that called extortion?!

Well, I’ve about had it with such tripe, so this is the first time I’ve responded to one, not that it will do any good...

Mr. Dianni’s unit was received for repair on Nov. 5th, checked out and repaired, shipped back to him on Dec. 6th, and was delivered at his door on Dec. 10th. The Priority Mail tracking number was 9405503699300149308165. Check it yourself at the Postal Service’s Web site.

In fact, when I e-mailed him about the credit card chargeback he filed (and asked him to withdraw it) he replied on Dec. 14th:

     "Mr. Miller, sorry in regards to that, but I became apprehensive when you never responded to my e-mails with the exception of the communication we had in regards to the additional fee, then once you received the charge I did not hear from you in spite of me paying you. We did our business via the internet and there are many scammers out there, I thought perhaps you fell in that category given the circumstances. Again my apologies, please have the credit card company contact me and I will rectify the situation."

I told him only he could withdraw the chargeback and I could not simply cause the credit card company to contact him.

Later that same evening, when I replied to the above message and asked if there was any issue with the repaired controller, he replied:

     "No, not trying to reach you about my controller, prior to that while you had my controller for over a month with no contact I became suspicious. I will contact my credit card company."

In spite of that promise, I see no indication that the chargeback has been withdrawn, and Mr. Dianni since refuses to answer my e-mail or calls.

Maybe I have incorrect contact information for him or it has changed? Here’s what I have:

     John Dianni
     333 Parma View Dr.
     Hilton, NY 14468-1475
     585-392-4162 (Iphone)

There was NEVER at time when there was "over a month with no contact". The unit arrived on Nov. 5, I e-mailed him on Nov. 11 (6 days later) that additional parts were needed, then I e-mailed him on Dec. 6 (18 days after that) that the ordered part had arrived, the unit had been repaired, and was ready to ship.

For some background, Mr. Dianni’s credit card payment was for a replacement control circuit board for his microwave controller assembly.

He was told at the time of the estimate that the part would have to be ordered, but he is apparently upset because I had to wait for the part to arrive, and despite my stated policy, I only provide status updates when there is new information to convey, not on demand.

From the signature block on my repair form, which he signed and submitted with his unit to be repaired:

     "By signing above OR by utilizing this service, you are agreeing to our policies and terms of service as outlined on our Web pages and you agree that: You are at least 18 years of age; you understand the risks which you solely, personally, and freely assume by choosing to take apart and reassemble your microwave oven; you have read and understand the terms of this service and the safety warnings from MicrowaveDisplay.com; you hereby hold the Web site owner William E. Miller harmless and blameless for any consequences arising from your decision to take apart and reassemble your microwave oven; you hereby authorize the repair of your unit if costs do not exceed your prepayment, in which case you will be notified for your approval first; and any excess prepayment will be refunded, and you agree to the terms of our one-year repair guarantee. We do provide status updates by e-mail only when your unit's status changes, not by request and of course when it ships. We normally take repairs in date order, as they are received. Please be sure you understand this paragraph before proceeding."

Also on the Credit / Debit Card Order Form & Purchase Agreement Mr. Dianni signed is this Agreement:

     "AGREEMENT: I hereby agree to pay the above amount according to the card issuer or merchant agreement as applicable; hereby authorize the above listed credit or debit card payment to "William E. Miller"; agree to the terms, conditions, and warranty terms (or lack thereof) as shown above and on the repair Web site; acknowledge my receipt of and my satisfaction with the item(s) and/or service(s) listed above; and further agree that initiating a chargeback or refund claim is not an appropriate or acceptable remedy for a warranty claim, part backorder delay, or other issue under this agreement."

So despite my clear written policy, and my having performed EXACTLY as I said I would, and my having repaired and delivered Mr. Dianni’s unit, the chargeback has still not been canceled.

As it stands, Mr. Dianni has a part that he admits is working properly, but for which I have in effect not been paid, and at best, will have to wait months to get paid for.

Also, my credit union account has been hit with a $30 charge due to the chargeback, so that is due and payable to me, too. Mr. Dianni owes me total of $133.95.

I’ll be giving him one last chance to pay me before I have to undergo the long, arduous collections process, which can include a collection agency, a court case, judgment, enforcement of the judgment by the Sheriff of Orange County New York, and all the extra costs that go along with those actions.


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