I was living in brand new apartments West Creek Village in Elkton MD. They are being managed by Mid-Atlantic Reality, one of the nations largest property management companies. These apartment had just been constructed and we were the first residents of our unit. We thought this would mean fewer problems. Wrong!!
On our move in day my wife decided to run a load of laundry while we went out shopping for groceries. We come back to a flooded apartment! Aparently the hose was not connected properly in the back. Now I realize you have to deal with contractors when you build houses but you'd think they'd check the guys work!
We were supposed to recieve mailbox keys to our mailbox. We never did, we eventually went to the Post Office and picked them up ourselves (we had to pay for them). According to our lease we were supposed to get them.
Then we came to realize that the walls were paper thin, every morning had the joy of listening to our neighbors alarm and every so often her private bedroom antics.
Then on the first heat wave of the year we found that our AC wasn't working properly. We called the office, they said they'd send someone over. Two day later, no AC. Called again, apparently most of their units were defective and the repairman would get there soon. Two more days later, no AC, they refused to do anything, said that he would get there when he'd get there. Further arguing brought about the comment, "AC is not listed in the lease, it's an amenity that comes with the apartment" in other words, it's not guaranteed. The guy finally came by and fixed the problem. Of course by then the heat wave was passed and we no longer needed the d**n thing.
The same thing happened on the next heat wave. Apparently he had never fixed the problem!!
The final straw came when our apartment was broken into, the property sits right next to a bad neighborhood which is why they were supposed to have a fence and security guard around. None of which are there (maybe they are now). From the circumstances it was obvious that someone had been watching the house, the robbery happened in a 45 min window when no one was home. My wife didn't feel safe and wanted to leave. We asked to be released from the lease at no penalty, quoting all the problems as further bargaining chips. The response was the same it had always been "it's not in the lease so we don't care"
So we sucked it up, paid the penalty and moved out. Come to find out several months later that a co worker who used to live there had the same experience. He had his apartment broken into and he tried the same thing, he got the same response. What he did differently is he contacted a lawyer who wrote them a letter and they immediatly let him off the hook with no penalty.
In other words Mid-Atlantic will provide you with lousy apartments, give you problems fixing it all and hide behind their lease or use it against you, whichever suits their purpose even if they know it's wrong or has no legal merit.