- Report: #1087880
Report - Rebuttal - Arbitrate
Complaint Review: Midland Mortgage
Midland Mortgagepo box 26648 Oklahoma City, Oklahoma USA
Midland Mortgage a division of MidFirst Bank Escrow Account Ripoff Oklahoma City Oklahoma
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My sister had a home mortgage with Midland Mortgage, which required a portion of her property taxes to be paid and escrowed each month. She refianced her house with a new lender, the new lender required her to pay the property taxes at closing, which she did. She then contacted Midland Mortgage to have the escrowed tax money refunded because the taxes had been paid., and provided them with proof they where paid. She was informed by Midland they had paid the taxes. She asked them to provide proof of their payment, (ie a canceled cheeck, electronic funds transfer receipt). Instead she was sent me a letter that just stating they had paid it and if she had any further questions she could visit their website. She tried to contacted the person who signed the letter, but no one at midland seems to know this person or their phone extension? Being unable to speak with the author of this letter, she went back down to her Tax agency in PA, showed them the letter Midland had provided as proof of payment, (which by the way isnt proof of anything ) they have no record of Midland making any tax payment for her property. The only record they have of paid taxes on this property show my sister check number. They further showed her how their system is design in a manner that would prevent a duplicate payment. She then returned home, contacted Midland again, explain to them what she had learns from the tax agency, and again asked for proof of their payment. To date she has made 15 phone calls to Midland over the pass 6 weeks, asking for thier proof of payment, which they are unable or unwilling to provide. Her mortgage broker told her to contact the Consumer Financial Protection Bureau who informed her this was not the first time they where hearing this complaint and suggested she contact PA and OK Attorney General and file a complaint. I am sharing this issues for two reasons, first has any one else had this happen and second what elese can she do to recover this money?
This report was posted on Ripoff Report on 09/27/2013 03:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Midland-Mortgage/Oklahoma-City-Oklahoma-73126/Midland-Mortgage-a-division-of-MidFirst-Bank-Escrow-Account-Ripoff-Oklahoma-City-Oklahoma-1087880. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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