- Report: #1077591
Report - Rebuttal - Arbitrate
Complaint Review: Midwest Basement Technologies
Midwest Basement TechnologiesP. O. Box 38 Brighton, Illinois USA
Midwest Basement Technologies AKA Midwest Water and Concrete, Inc. $1500 Down the Drain with a Satisfaction Guarantee Not Honored! Brighton Illinois
*Author of original report: Buyers Beware, Please Beware
*UPDATE Employee: Case Closed
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I contacted this company in 2011 because of leaks in the bedroom and bathroom area of my basement. A manager was sent out, and he informed me that the problem could be fixed by (re)installing a downspout extension in my backyard, and connecting it to a drainage area. I trusted the manager and eventually paid $1500 for the work to be done.
Four months after the installation, I contacted the company to inform them that water was seeping into the exact two spots in my basement as before. It took me several tries to contact someone at the business. After that, the same manager came out, looked at the water damage, and changed the story regarding what he proposed to fix my problem.
For two years, I have tried to fix this problem with the company, and with my basement. The manager has changed his story several times, and the leaks remain. The company owner promised to come out to my house (after visiting once and assessing the damage) and rectify the problem. Again, it was difficult to reach him when trying to go through the person who answers the company telephone.
He never came back out to the house, and a friend of mine attempted to reach him, or anyone, through the company telephone number. I never heard back.
I filed a complaint with the BBB, and that organization attempted to mediate the conflict. The company stuck to an ever changing story, and based many of their assumptions on the words of a manager who seems to be skilled at misrepresentation and making unfulfilled promises. The company even supposed, with their last BBB response, that the cracks in my basement happened recently, due to drought conditions in the area!
Even though I called them about the problem in 2011, they blamed circumstances and suppositions which would have occurred after the fact. In my opinion, this is just wrong, especially after they advertise "satisfaction guaranteed" on their business paperwork. BBB determined to close the file because the company was adamant about providing no resolution to the complaint.
BBB apologized for this action, and stated that they are not an enforcement agency. I appreciate their help, and know that I gave it my best effort.
If you decide to use this company for any work, which I do not recommend, I would suggest that you take before and after photographs of the condition of your property. I failed to do this because I trusted the man who spoke to me and represented the company.
I would also suggest that you have the contractor, manager, or whoever offers you a proposal, put everything in writing, even if you turn down a remedy that the person offers for your problem. This manager said that he told me something that absolutely did not occur. However, I had no written proof, so it came down to a "he said, she said" situation, and we know how that often works out for a disgruntled consumer.
I was going against a giant that refused to help me out and honor their word. Please do not make the same mistake that I did. It could be a very costly one.
This report was posted on Ripoff Report on 08/20/2013 07:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Midwest-Basement-Technologies/Brighton-Illinois-62012/Midwest-Basement-Technologies-AKA-Midwest-Water-and-Concrete-Inc-1500-Down-the-Drain-w-1077591. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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