I saw "Lucinda Bassett" on the infomercial for Midwest Center for Stress and Anxiety on TV and Ordered the free CD over the phone. I ok'ed a small charge for shipping. The operator did not inform me that they were sending me the whole ball of wax.
The whole program arrived. When I opened the box the invoice was for $400.00. Once I saw the invoice I did not open any of the contents of the box (they were all shrink wrapped individually) including the so called free CD.
I didn't read any more information included, just closed the box and set it aside to be returned and kind of put it in the back of my mind. When I saw the charge on my debit card for $400.00. I did go to return it.I read the invoice for a return address and it said I needed a RA number.
When I called them for an RA (return authorization) number. They said I was past the free trial period and could not return it. I WAS over the free trial period that was on the invoice, BY TWO Days. I tried to explain what happened and that I couldn't afford the $400.00. They refused to try to help me.
I then sent the box back through the Post Office and requested a signature conformation when it was delivered. I recieved the conformation with a signature that they recieved the package. I then got a letter that informed me they received the box but they were unable to refund my $400.00.
I have called numerous times but I get the same runaround. I even sent them a letter as to why I was requesting a refund, as they requested. Got a letter back with the same song and dance.
They still are refusing me a refund AND they have the box with everything intact. For a company with the name "Midwest Center for Stress and Anxiety, Inc."
that advertises a cure for depression and anxiety, they sure have stressed my family and me extensively.
St. Paul, Minnesota