I needed to purchase 4 x ESTA visa waivers to USA. I google searched and Migration Expert.com came up. I completed a simple application form and was given ESTA visa result "completed". This was a "standard" form - and took only 2 minutes for waivers to be completed. I was charged an exhorbitant total fee of $175.89 US and was told that this was a "Premium Service" that I was given. At the time I was unaware that this was a grossly overpriced charge. I believed that this was the fee I must pay to the US Government in order to obtain the visa waivers.
Later that same day, I checked with my airline and Australian Travel Advisory Service - and they warn against using Companies such as these who grossly overcharge and that this simple service is provided by the Official US Government Border & Protection website "esta.cbp.dhs.gov" for only $14 per person.
The above company makes business off unsuspecting, first-time International travellers, saying that that they offer a premium service, but in reality it is the same exact, duplicate service by official US Govt website.
I requested a partial refund and felt that it was more than fair for me to pay, say $10 each person for their "so-called service" plus the $14 each for the issuing of the visa waivers, but they refused, saying that I was given a full premium service and had the use of one of their lawyers to help. This is an outright lie and their service is ultimately a clever "SCAM"!
Do not deal with this company at all. I have checked on various forums, including Yahoo, under Migration Expert reviews - and others have experienced similar scams.